I cannot access Netflix on any of my devices since switching my account to sky

[watto7]

I cannot access Netflix on any of my devices since switching my account to sky. Netflix is saying I need to re open my account with theM

[caesarome]

What TV package do you have with Sky as you need one of these to be able to view Netflix on various devices:

Ultimate TV includes the Netflix Basic plan (1 screen + SD) as standard
You can upgrade to Netflix Standard (2 screens + HD) by adding the HD pack
You can upgrade to Netflix Premium (4 screens + UHD/HDR) by adding the Ultra HD pack (requires the HD pack first)

[watto7]

Hi,

I have the ultra HD package 

[caesarome]

@watto7 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @watto7.