I am trying to access sky go, it’s telling me I need to upgrade my subscription

[Fockedoffsky]

However, I already pay the ludicrous sums required to have the sports channels and the mysky shows I have as part of my package . I reset as the pointless chatbot advised but that did nothing 

[oldfella]

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@Fockedoffsky wrote:

However, I already pay the ludicrous sums required to have the sports channels and the mysky shows I have as part of my package . I reset as the pointless chatbot advised but that did nothing 

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Hi @Fockedoffsky 

To connect the Sky Go App to your Q box you need either the monthly  Q Multiscreen or Sky Go Extra

[Fockedoffsky]

Thanks, I've had and used it for a couple of years; haven't changed anything 

[caesarome]

Does the Sky Go app work if you disconnect it from your Sky Q box (in the settings on the app) ?