How to watch BT sport on mobile device

[JulesH12879]

I get a message saying I need to upgrade my subscription when I try to watch BT sport but I have had BT sport with Sky for at least a year 

[stereohaven]

Hi @JulesH12879, I assume you are trying to watch on Sky Go if your BT Sport subscription is paid via Sky?

If not, you need the BT Sport app if you pay BT but watch on Sky Q.

Which scenario is yours?

[JulesH12879]

I pay Sky for BT sport & the error is on Sky Go app

[stereohaven · Accepted solution]

Head here and type in your error message exactly as you see it on screen for further help: https://www.sky.com/help/articles/sky-go-on-screen-message 

You can also try fully power cycling your device and even uninstalling then reinstalling the app.

[Ecosse]

Log out of the Sky Go mobile app then back in (settings cog > scroll down > Sign Out).  I've had this in the past and re-signing in seems to clear the block,

Good luck.

[caesarome]

Are you signed in with the correct login details to the app ?

[JulesH12879]

Thank you - this seems to have done the trick 👍