Discussion topic: How to unauthorised people gaining access to Sky Go using old password
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Message posted on 10 May 2025 09:58 AM
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How to unauthorised people gaining access to Sky Go using old password
I have recently divorced and took on the family Sky subscription. I cahnged my login/password details. However, my ex-Father in Law is still gaining access to my Sky Go using old password. No matter how many times I remove his device from my list of devices and replace it with one of my own, every time he logs in he gets access at the expense of one of my devices. Any ideas how to remove his device for good would be appreciated, thanks.
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Message posted on 10 May 2025 10:03 AM
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Re: How to unauthorised people gaining access to Sky Go using old password
First change your password (I know you have done this):
https://skyid.sky.com/resetpassword/
Then go to this link:
https://skyid.sky.com/authorise/manage
If you tick "Sky Apps" and then the remove button, then anyone using SkyGo or SkyNews or SkySports apps etc. using your credentials will have the previous auth token removed and will be forced to sign in again (using the new password only you know). Will mean people you want to use your ID will need to do the same, but will force whoever is using your previous details off. This might not happen straight away but should do soon enough.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 10 May 2025 10:03 AM - last edited: 10 May 2025 10:04 AM
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Re: How to unauthorised people gaining access to Sky Go using old password
@NGS123 Sign in on the link below to logout on all devices they will then be forced out
https://skyid.sky.com/authorise/manage
If you tick "Sky Apps" and then the remove button, then anyone using SkyGo or SkyNews or SkySports apps etc. using your credentials will have the previous auth token removed and will be forced to sign in again (using the new password only you know). Will mean people you want to use your ID will need to do the same, but will force whoever is using your previous details off, this might not stop them straight away but it will over a day or so.
@caesarome beat me by seconds
Message posted on 10 May 2025 10:06 AM
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Re: How to unauthorised people gaining access to Sky Go using old password
Many thanks for such a prompt response and helpful tip. I have actioned this and keep my fingers crossed that it works. Thanks again.
Message posted on 10 May 2025 10:16 AM
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Re: How to unauthorised people gaining access to Sky Go using old password
It should work but not straight away but it will work overtime.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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