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Discussion topic: How to unauthorised people gaining access to Sky Go using old password

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This message was authored by: NGS123

How to unauthorised people gaining access to Sky Go using old password

I have recently divorced and took on the family Sky subscription. I cahnged my login/password details. However, my ex-Father in Law is still gaining access to my Sky Go using old password. No matter how many times I remove his device from my list of devices and replace it with one of my own, every time he logs in he gets access at the expense of one of my devices. Any ideas how to remove his device for good would be appreciated, thanks.

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This message was authored by: caesarome

Re: How to unauthorised people gaining access to Sky Go using old password

Posted by a Superuser, not a Sky employee. Find out more

@NGS123 

First change your password (I know you have done this):

https://skyid.sky.com/resetpassword/


Then go to this link:

https://skyid.sky.com/authorise/manage

 

If you tick "Sky Apps" and then the remove button, then anyone using SkyGo or SkyNews or SkySports apps etc. using your credentials will have the previous auth token removed and will be forced to sign in again (using the new password only you know). Will mean people you want to use your ID will need to do the same, but will force whoever is using your previous details off. This might not happen straight away but should do soon enough.

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This message was authored by: SKY1992bf

Re: How to unauthorised people gaining access to Sky Go using old password

Posted by a Superuser, not a Sky employee. Find out more

@NGS123 Sign in on the link below to logout on all devices they will then be forced out 

 

https://skyid.sky.com/authorise/manage

If you tick "Sky Apps" and then the remove button, then anyone using SkyGo or SkyNews or SkySports apps etc. using your credentials will have the previous auth token removed and will be forced to sign in again (using the new password only you know). Will mean people you want to use your ID will need to do the same, but will force whoever is using your previous details off, this might not stop them straight away but it will over a day or so.

 

@caesarome beat me by seconds 


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This message was authored by: NGS123

Re: How to unauthorised people gaining access to Sky Go using old password

Many thanks for such a prompt response and helpful tip. I have actioned this and keep my fingers crossed that it works. Thanks again.

This message was authored by: caesarome

Re: How to unauthorised people gaining access to Sky Go using old password

Posted by a Superuser, not a Sky employee. Find out more

It should work but not straight away but it will work overtime.

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