Try a complete uninstall:
Uninstall the app
Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’
In Finder, go to the Applications folder and delete Sky Go app
Remove Sky Go files
In the Finder select Go to folder ... from the Go menu (or press c).
A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/
Select the Sky Go folder and delete it
Empty Recycling Bin
Reboot the Mac
Download and reinstall Sky Go
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