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Discussion topic: Getting "please upgrade your subscription" on Sky Go for anything I try to watch

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This message was authored by Blair67 This message was authored by: Blair67

Re: Getting "please upgrade your subscription" on Sky Go for anything I try to watch

I was on the phone to SKY's tech dept today for 55 mins and they couldn't resolve it 

This message was authored by Cufc2122 This message was authored by: Cufc2122

Re: Getting "please upgrade your subscription" on Sky Go for anything I try to watch

It seems that every time we phone sky they just go over the basic checks and then say it's a problem they are aware of. 

But surely by now Sky should have come out and said what is happening and given a timescale for it being fixed..

This message was authored by Warfarinman This message was authored by: Warfarinman

Re: Getting "please upgrade your subscription" on Sky Go for anything I try to watch

I was told the same thing this afternoon 21st. When will it be fixed. I may have to cancel
This message was authored by Cooper0007 This message was authored by: Cooper0007

Re: Getting "please upgrade your subscription" on Sky Go for anything I try to watch

Finally fixed. Don't know how but all of Sky Go finally working. Been trying on and off past few days. Uninstalled and reinstalled app tonight and all OK.

This message was authored by Daz-F This message was authored by: Daz-F

Re: Getting "please upgrade your subscription" on Sky Go for anything I try to watch

Still not working here tried delete and re-install as well

This message was authored by Stu240575 This message was authored by: Stu240575

Re: Getting "please upgrade your subscription" on Sky Go for anything I try to watch

Mine is woring now on all channels 

This message was authored by Cooper0007 This message was authored by: Cooper0007

Re: Getting "please upgrade your subscription" on Sky Go for anything I try to watch

Delete reinstall sign out and sign back in

This message was authored by AndrewF_UK This message was authored by: AndrewF_UK

Re: Getting "please upgrade your subscription" on Sky Go for anything I try to watch

This is working for me now. 

——
2x Sky Stream customer
This message was authored by liamlad This message was authored by: liamlad

Re: Getting "please upgrade your subscription" on Sky Go for anything I try to watch

Back working now. 

This message was authored by Dunc2907 This message was authored by: Dunc2907

Re: Getting "please upgrade your subscription" on Sky Go for anything I try to watch

Working ok for me now as well 

This message was authored by AJGemmell111 This message was authored by: AJGemmell111

Re: Getting "please upgrade your subscription" on Sky Go for anything I try to watch

Finally!!! Thanks for the heads up.

This message was authored by Cufc2122 This message was authored by: Cufc2122

Re: Getting "please upgrade your subscription" on Sky Go for anything I try to watch

All working for me now as well. 👍

This message was authored by Blair67 This message was authored by: Blair67

Re: Getting "please upgrade your subscription" on Sky Go for anything I try to watch

Sky have finally fixed the issue , no idea what was wrong but it's working this morning 

This message was authored by Dav30 This message was authored by: Dav30

Re: Getting "please upgrade your subscription" on Sky Go for anything I try to watch

Sky go and my sky working now.

Thanks to you all for help and support.

Sky obviously fixed problem, well done, but they also need to fix their communication with customers to stop this unnecessary frustration. 

One simple reply on this site of " we know of this problem and are working on it " would have done.

  • Thanks again all.

 

Docscrubs
Topic Author
This message was authored by Docscrubs This message was authored by: Docscrubs

Re: Getting "please upgrade your subscription" on Sky Go for anything I try to watch

I'm the OP on this thread - mine started working magically with no action on my part this morning.

 

Amazing support communication from Sky *sarcasm*, as always. 

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