Error when trying to watch recordings on sky go app
When I try to watch recordings I get an error message saying: sorry your device is being registered please try again in a few minutes. I've had sky for years, I did cancel multirrom today (that I didn't have, I was just being charged for it). I've rebooted sky but still not working.
Re: Error when trying to watch recordings on sky go app
Posted by a Superuser, not a Sky employee. Find out more
Does the device show here as being registered ?
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Re: Error when trying to watch recordings on sky go app
Posted by a Superuser, not a Sky employee. Find out more
Does the device show here as being registered ?
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
Re: Error when trying to watch recordings on sky go app
As in the device I'm trying to watch it on? If so yes, I've been on and checked and I've removed and added one again. I can watch programmes through sky go and download but I get the error message when I want to watch a recording!
Re: Error when trying to watch recordings on sky go app
Posted by a Superuser, not a Sky employee. Find out more
Do you have multiscreen on your package ?
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Re: Error when trying to watch recordings on sky go app
Posted by a Superuser, not a Sky employee. Find out more
Did you call Sky today to cancel it or was today the day it was removed from your account. The reason I ask is to be able to watch your Sky Q recordings back via the Sky Go app you do need Multiscreen on your account.
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Re: Error when trying to watch recordings on sky go app
Oh ok then this will be why! 😂 I didn't realise that and I'msure I've always been able to watch them even when I didn't have multiroom a long time ago. So I can still watch sky on it just not recordings?
So I can still watch sky on it just not recordings?
That is correct, you can view everything Sky Go has to offer except the live BBC Channels and other channels not available via Sky Go plus your recordings.
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