Error code 1404 SkyGo is currently unavailable

[caesarome]

@Hecaese 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent an invite to chat.

[Hecaese]

Hi, 

Thanks for escalating. The person tried everything and said that was going to escalate the issue to the app team. Asked for all info about my computer so they could simulate what happened and come with an app upgrade to fix it. Say that there's no time frame but eventually should be sorted. 

When I'll notice that's fixed, I'll come back to inform. 

Thanks for your help 👍

[Monalie477]

I am also getiing this message when I try to watch on my laptop, no problem with my android phone though.

[Monalie477]

I've managed to get it working by doing a complete re-install........a bit odd as the previous installation always checked for updates and I'm now running the exact same installation no. as previous.