Due to a technical issue you can’t watch this channel. Try again later error

[Jethro+james]

Hi, I'm struggling to get into sky go. After I sign in with my sky ID it signs in but comes up with this error: due to a technical error you cannot watch this channel. Please help!

[caesarome]

Go into settings in the Sky Go app and if it shows as being connected to a Sky Q box turn this off then see what happens.

[PippasGDad]

I am experiencing this same problem. I've tried the above solution, tried re-installing, clearing the cache data. 

Still getting the same error. 

[shell56]

I too had the problem today whilst trying to watch the cricket.  I tried the above but to no avail. It can't have been a tech issue as it worked on my android Samsung phone.

What did work was restarting my Samsung tablet,  logging out of my Sky Go app then signing in again.  All good now. Coincidence or what. 

Sky, you need to look into this. Very frustrating. 

[chuckles1975]

Thank you @shell56 - had this problem out of nowhere on my phone today.  Turning it off/on again, checking for updates etc and nothing worked.  But your suggestion of signing out and back in has worked.

[magarac]

Had the same issue. This worked for me.

[DMV]

Thank you for the solution. I couldn't watch either cricket or golf.

[sonofpix]

Thank you! Had this issue today and the sign out/sign in fix has worked!

[Vincoo]

Tried that. No go. Deleted app and reinstalled it. No go. Checked all relevant settings in tablet same as phone. Yes. still no go! 

Today get contract renewal notice. Not until its fixed I reckon. 

[TimmyBGood]

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@Vincoo wrote:

Today get contract renewal notice. Not until its fixed I reckon. 

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Note your contract (and billing) continues unless you actually cancel: it's discounted pricing that ends.

[FishingRev]

• Restarted my tablet, signed out of sky go and back in again ...problem solved.  Many thanks

[Winston-_-]

I followed your instructions but, instead of signing out and then back in, I just signed out, uninstalled and then reinstalled the app, signed in again, and it worked perfectly 👌🏾  Thanks!