Discussion topic: Download to tablet button is gone from sky go app on samsung tablet

This message was authored by: Micknick25 · ‎24 Jan 2023

Download to tablet button is gone from sky go app on samsung tablet

This message was authored by: caesarome · ‎24 Jan 2023

Are you trying to downloading a recording from your Sky Q box or something within the app itself ?

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This message was authored by: Micknick25 · ‎24 Jan 2023

I am trying to download a recording.

This message was authored by: caesarome · ‎24 Jan 2023

Has it been working for you previously ?

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This message was authored by: Micknick25 · ‎25 Jan 2023

It was working last week. I am trying to download recordings on sky go app to view while away from wifi

This message was authored by: caesarome · ‎25 Jan 2023

Have you tried a reboot of both the device that has Sky Go on and your Sky Q box ?

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This message was authored by: Micknick25 · ‎26 Jan 2023

I have rebooted both and no change

This message was authored by: caesarome · ‎26 Jan 2023

You haven't made any changes to your TV package recently ?

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If you need help please provide as much information as you can

This message was authored by: Micknick25 · ‎26 Jan 2023

No changes - just renewed same package

This message was authored by: caesarome · ‎26 Jan 2023

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: Addie15 · ‎26 Jan 2023

Hi there, thank you for escalating this. We have sent an invite to Micknick25.

Discussion topic: Download to tablet button is gone from sky go app on samsung tablet

Download to tablet button is gone from sky go app on samsung tablet

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Re: Download to tablet button is gone from sky go app on samsung tablet

Re: Download to tablet button is gone from sky go app on samsung tablet

Re: Download to tablet button is gone from sky go app on samsung tablet

Re: Download to tablet button is gone from sky go app on samsung tablet

Re: Download to tablet button is gone from sky go app on samsung tablet

Re: Download to tablet button is gone from sky go app on samsung tablet

Re: Download to tablet button is gone from sky go app on samsung tablet

Re: Download to tablet button is gone from sky go app on samsung tablet

Re: Download to tablet button is gone from sky go app on samsung tablet

Re: Download to tablet button is gone from sky go app on samsung tablet

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