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Discussion topic: Download to tablet button is gone from sky go app on samsung tablet

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This message was authored by: Micknick25

Message posted on ‎24 Jan 2023 03:18 PM

Download to tablet button is gone from sky go app on samsung tablet

Download to tablet button is gone from sky go app on samsung tablet

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Avatar for caesarome
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Message posted on ‎24 Jan 2023 03:45 PM

Re: Download to tablet button is gone from sky go app on samsung tablet

Posted by a Superuser, not a Sky employee. Find out more

Are you trying to downloading a recording from your Sky Q box or something within the app itself ?

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Message posted on ‎24 Jan 2023 04:01 PM

Re: Download to tablet button is gone from sky go app on samsung tablet

I am trying to download a recording. 

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Message posted on ‎24 Jan 2023 06:01 PM

Re: Download to tablet button is gone from sky go app on samsung tablet

Posted by a Superuser, not a Sky employee. Find out more

Has it been working for you previously ?

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Message posted on ‎25 Jan 2023 09:05 AM

Re: Download to tablet button is gone from sky go app on samsung tablet

It was working last week. I am trying to download recordings on sky go app to view while away from wifi

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Message posted on ‎25 Jan 2023 10:11 AM

Re: Download to tablet button is gone from sky go app on samsung tablet

Posted by a Superuser, not a Sky employee. Find out more

Have you tried a reboot of both the device that has Sky Go on and your Sky Q box ?

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Message posted on ‎26 Jan 2023 08:37 AM

Re: Download to tablet button is gone from sky go app on samsung tablet

I have rebooted both and no change 

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Message posted on ‎26 Jan 2023 09:56 AM

Re: Download to tablet button is gone from sky go app on samsung tablet

Posted by a Superuser, not a Sky employee. Find out more

You haven't made any changes to your TV package recently ?

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Message posted on ‎26 Jan 2023 11:20 AM

Re: Download to tablet button is gone from sky go app on samsung tablet

No changes - just renewed same package

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Message posted on ‎26 Jan 2023 11:56 AM

Re: Download to tablet button is gone from sky go app on samsung tablet

Posted by a Superuser, not a Sky employee. Find out more

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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Message posted on ‎26 Jan 2023 12:00 PM

Re: Download to tablet button is gone from sky go app on samsung tablet

Hi there, thank you for escalating this. We have sent an invite to Micknick25.

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