Code:1414 EuPortability problem. Not allowing skygo to be viewed on laptop or desktop although i am

[spacebhouy]

Not allowing skygo to be viewed on laptop or desktop although i am Glasgow, definitley not outside uk , and no vpn are being used....has worked for last 2 years and all of a sudden code:1414 fault

[caesarome]

Have you tried a reboot of your broadband router if the devices that are running Sky Go are connected to it. If you do this then leave the router off for at least 5 minutes.

[spacebhouy]

not in a home environment, not my router but a company wifi and landlines

[Wibble1959]

I have the same issue and my iPad works fine on the same router.

[spacebhouy]

problem only started overnight..watched it yesterday no problem, this morning is when i get the eu 1414 code error, have just installed on another laptop and same error

[caesarome]

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@spacebhouy wrote:

but a company wifi 

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Have you spoken to the IT team about this ?

[Wibble1959]

I have the same problem on my home broadband its a Sky issue not a local user problem.

It only affects the desktop app and not the mobile app.

Any chance a superuser could escalate this please?

[caesarome]

@Wibble1959 

What happened after your rebooted your home broadband router, leaving it off for 5 minutes before powering it back up ?

[telscombe]

Exactly the same problem here - all fine yesterday, today error #1414.  Hope someone can help.

[Wibble1959]

Does not help. As I said my iPad works fine and that is on the same broadband with same internet IP address.

[spacebhouy]

both my laptop and desktop are running Windows 10 Enterprise , can a superuser alert the sky tech guys to this problem

[caesarome]

@spacebhouy @Wibble1959 @telscombe 

To get you some help with this I have escalated your posts to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[G.MCCALLUM]

Having the same problem regarding EU probability, but i am definitely in the UK. can someone help?

[caesarome]

@G.MCCALLUM 

I have alerted them to your post as well.

[A+Anjous+1234]

I am having exact same problem, has anyone got it fixed yet, ok on my Samsung phone but not on the 2 iPads we have?