Cannot get sky sports or sky cinema on sky go

[hawkerpaul]

Hi. 

I have sky q and have had it for many years basically on the full package of everything. 

However on the sky go app, I can watch sky news, but if I try and play anything from sky cinema, sports, a box set etc I get the following message: 

"To enjoy this service, please upgrade your subscription. "

When at home using sky go, I can watch recordings on the sky q box of say things from UK Gold for example but I can't even watch any recordings from sky movies for which I get the following: 

"You cannot watch this programme on your sky go app. Please check if your subscription allows you to watch on the sky go app"

I don't understand why my subscription is not working here as I'm on the full package for everything, paying £96 a month for the privilege.

basically only watch what I've got recorded on the sky q box, and basically nothing else. The only live content that's worked seems to be sky news. 

Thanks for any advice

Paul

[caesarome]

Just checking that you do have the multiscreen sub on your package ?

[hawkerpaul]

Yes @caesarome 

I have mutiscreen with 2 mini boxes.

[caesarome]

@hawkerpaul 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[hawkerpaul]

Thank you very much @caesarome

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @hawkerpaul to chat.

[hawkerpaul · Accepted solution]

All resolved now.

I was trying sky go on my mobile, so I decided to give it a go on my PC, so downloaded the app. just to see if it was a problem with my device or at the Sky end

I got a similar error with the PC app first try, but I then have a different error message telling me to restart my skyq box to register the PC which I did.

After this all content worked on my PC

BUT mobile was still an issue, even after reinstalling the app on my mobile (android)

I looked at my devices on mysky which only showed my PC, and no mobile device.

I explained this to the helpful sky assistant on this chat, who then suggested to sign-out on the mobile app.

I did this, and tried some content on sky go, and this worked, and also my device is now registered in My Sky.

So thank you @caesarome and the sky assistant who helped sort this problem

[Anonymous]

I have one multiscreen, no SKY Cinema, just the basic package + the SKY Sprts channel and I am paying over £95 a month. How did you get 2 multiscreens, SKY cinema etc. for £95 a month. Is it because I have been with SKY for over 15 years? LOl.

[hawkerpaul]

Mine was around £95 about 2 years ago but I had an email off sky saying that they were knocking off about £20. Can't remember too much about the email to be honest. I dont think I had to click on anything to accept the offer, it just happened.

Since then its steadily gone up and up, and now its around £95 again.