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Discussion topic: Cannot access Skygo on my phone or ipad, unknown error, try again later

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This message was authored by 32ppl This message was authored by: 32ppl

Cannot access Skygo on my phone or ipad, unknown error, try again later

Cannot access Skygo on my phone or ipad. I have accessed Skygo in the past but know it says #unkown error, try again later". Both devices are Samsung.

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This message was authored by caesarome This message was authored by: caesarome

Re: Cannot access Skygo on my phone or ipad, unknown error, try again later

Posted by a Superuser, not a Sky employee. Find out more

This is a long shot but does your password contain anything that isn't a letter or a number, if so try changing it to something that does have only letters and numbers:

 

https://skyid.sky.com/resetpassword/

 

Then delete the app on both devices then install it again and login using your new password.

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32ppl
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This message was authored by 32ppl This message was authored by: 32ppl

Re: Cannot access Skygo on my phone or ipad, unknown error, try again later

Tried that. It didn't work 🙁

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