Can’t watch purchased items on sky store app or download them

[Go-Gav]

Can anyone help?  I can't seem to watch or download any of my purchased movies on any of my devices. I have the Skygo app and programmes and movies play ok on that. When I go to the sky store app and try and play from there it says I have reached my device limit. I only have two devices, my iPhone and my sons Xbox console - I thought skygo permitted more devices than that? Regardless, I have confirmed my iPhone is one of the listed devices and it still won't play/download my purchased movies.

I've called sky and they aren't very helpful. They said it should work.

[caesarome]

The Sky Store app is not connected to the Sky Store app so how many devices do you have the Sky Store one installed on as you can only have it on a maximum of 4:

https://www.skystore.com/n/adev/my-account/devices

[Go-Gav]

Ah Yes. I see from your link. I had 4 devices so removed them. I started to play the move I purchased from sky store and it worked. I knew it was something simple. Thanks very much.