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Discussion topic: Can’t watch downloaded videos - error connecting to app

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This message was authored by: BellaBooBella

Can’t watch downloaded videos - error connecting to app

HELP. Cannot watch downloaded videos.  Getting error saying unable to connect to app. WHY?  OK on my iPhone.  Have tried everything. 

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This message was authored by: caesarome

Re: Can’t watch downloaded videos - error connecting to app

Posted by a Superuser, not a Sky employee. Find out more

So to be clear you have downloaded something to the Sky Go app and when you go to watch it you get this error about not being able to connect to the app ?

 

If this is correct Havr you made sure the device had an internet connection turned on ?

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This message was authored by: BellaBooBella

Re: Can’t watch downloaded videos - error connecting to app

Sorry for delay in replying. Yes, I had a good connection. In the end I had to delete the app and reload. So, lost the downloads anyway. 

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