Can’t watch Sky programmes on iPad Sky Go, but can on Glass

[Bernie73]

Over the last 3 to 4 weeks I can't watch Sky programmes via Sky Go on my iPad.

I spoke to a Sky adviser a couple of weeks ago who said there were some issues with Sky & Apple, but would be fixed in a couple of weeks.

That time is passed & I still can't watch Sky programmes via Sky Go.

Any news about this and possible time frame for a resolution.

Look forward to any help.

[caesarome]

---

@Bernie73 wrote:

I spoke to a Sky adviser a couple of weeks ago who said there were some issues with Sky & Apple, but would be fixed in a couple of weeks.

---

What you were told is a load of nonsense I'm afraid as there are no such problems.

What is happening when you use the Sky Go app on your iPad ?

[Bernie73]

@caesarome 

Thank you for your reply.

I contacted Sky & they said no issue with iPad & Sky Go.

As it happened, Í just needed to download latest version of the app.  I didn't even consider that, which is strange because I do install a new version of other apps that don't work too well. Doh!!

I appreciate you getting back to me.

[quincy1908]

Hello,

I'm having similar issues with watching programmes on my iPad.  The text box is telling me that I need to authorise my device and asks me to check my internet signal.

How do I authorise my iPad to continue watching my programmes?
Any help is welcome.

many thanks.

[caesarome · Accepted solution]

---

@quincy1908 wrote:

The text box is telling me that I need to authorise my device

---

@quincy1908 

A VPN is known to cause this message to pop up so if you are running one it will need disabling when using Sky Go.

[quincy1908]

Fantastic!
it now works.  Many thanks for that tip.  You learn something new everyday.

best regards 

Quincy