Can’t set downloads from sky go any more

[janetf]

I used to be able to search for a programme on my phone then using sky go, set it to download to my box as HD or SD; series or individual. Now, I get an error every time saying request not sent, please try again.

trying again makes no difference. I'm on the same wifi as the box, in the same house. Nothing has changed.

On the app I have ticked connect to box, but I don't think it is connected

[caesarome]

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@janetf wrote:

On the app I have ticked connect to box, but I don't think it is connected

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That shouldn't matter when setting remote recordings so if you go here:

https://www.sky.com/tv-guide/

Is your region set correctly and if it is can you remote record something from here ?

[janetf]

My region is wrong there & even if I correct it, I can't set record

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @janetf  an invite to chat.