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Discussion topic: Can't play recordings on sky go on laptop

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This message was authored by: and3969

Message posted on ‎23 Nov 2025 12:10 PM

Can't play recordings on sky go on laptop

When I try to play a recording from the sky go app on my laptop, I get the message below:

 

and3969_0-1763899765204.png

 

As a tech numpty, I have no idea what this means - please can anyone help?

Thank you

 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎23 Nov 2025 12:19 PM

Re: Can't play recordings on sky go on laptop

Posted by a Superuser, not a Sky employee. Find out more

@and3969 

If you are running a program that can capture sound, video and pictures it will need closing, one such programs that can cause this issue and might be running is the Windows snipping tool.

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This message was authored by: TimmyBGood

Message posted on ‎23 Nov 2025 09:17 PM

Re: Can't play recordings on sky go on laptop

Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:

@and3969 

one such programs that can cause this issue and might be running is the Windows snipping tool.

And on recent versions of Windows the Snipping Tool can be inadvertently activated by hitting the 'Print Screen' key.

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