Can't Access Sky Sports on Sky Go

[DSmith96]

I have recently moved to Sky Stream. I am able to watch Sky Sports on my Stream Puck with no issues but still on the Sky Go App it tells me to upgrade my account. Other channels work on the Sky Go app, but Sky Sports doesn't. 

[caesarome]

@DSmith96 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent DSmith96 an invite to chat.

Please note, our Community Chat will close at 5pm tonight. We will return tomorrow at 9am. 

[Lisa-P1987]

Thanks for chatting to us DSmith96. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks