Can's see recordings on Sky Go

[Ianjajtay]

Until recently I was able to connect to my Sky  Q box via Sky go and see my recorings to play them back on my Computer (windows). However, now I no longer have the recording button appear on the sky go windows app. I can still set the box to make recordings from the app I just can't access whats been recorded on sky go.

Both the app and the q box are set to connect to each other through their respective settings. I have restarted the Q box, restarted my router and reinstalled the Sky Go app on my laptop. I have a current and upto date multiroom subscription, but whatever I try (from previous suggestions on this forum) nothing seems to make the recordings option available on the App.

Any help would be appreciated,

Thanks

[Laing1]

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@Ianjajtay wrote:

Until recently I was able to connect to my Sky  Q box via Sky go and see my recorings to play them back on my Computer (windows). However, now I no longer have the recording button appear on the sky go windows app. I can still set the box to make recordings from the app I just can't access whats been recorded on sky go.

Both the app and the q box are set to connect to each other through their respective settings. I have restarted the Q box, restarted my router and reinstalled the Sky Go app on my laptop. I have a current and upto date multiroom subscription, but whatever I try (from previous suggestions on this forum) nothing seems to make the recordings option available on the App.

Any help would be appreciated,

Thanks

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@Ianjajtay I have escalated this to sky

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[Ianjajtay]

Thanks, spoke to a super helpful Sky employee who is called Carl. We worked out it was my antivirus that wast causing the issue (Avast). All solved now