Can only connect one iPad to sky q box

[Alan166]

I can play the football etc on one pad through sky go app, but my other iPad although having the sky go app loaded, when I try to play anything it says the the device is not authorised and needs to be connected to the internet, but it is connected to the internet. Also when I press the remote icon on the app (top right corner), it says that the sky q box cannot b found. Any suggestions?

[caesarome]

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@Alan166 wrote:

 it says the the device is not authorised

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That error message is usually caused by using a VPN so if you are using one on this iPad then it will need to be disabled.

[Alan166]

Thanks for your answer. The VPN is enabled through BT and applies to both iPads which is weird why one works and the other doesn't.