Can I access Sky Go on my Apple TV?

[Aidan1975]

I tried to access this yesterday and, despite using the correct login credentials, just got a generic 'there has been an error' message. I do not have too many other devices accessing my account.

I wonder if my subscription is not allowing this - I have Sky Q, with multiroom, but think this is not sufficient (I read I need a multi screen package which I assume is different to this). It is a pity the error message is not more specific, and that it is so difficult to actually ask this question to a real person at Sky.

[caesarome]

Multiscreen is the same as Multiroom so you already have the correct subscription. on your account.

When do you see that error message, is it when you try to watch something ?

[Aidan1975]

Hi, thanks for clarifying. The message comes up at the first point of logging in - which I tried to do after downloading the app on to my Apple TV.

thanks for helping!

[caesarome]

This is probably a long shot but does your password contain anything that isn't a letter or a number ?

[Aidan1975]

Yes! Is that an issue?

[caesarome]

Possibly, so perhaps try changing the password so it only uses letters or numbers, you should be able to do this here:

https://skyid.sky.com/resetpassword/