Bt sport on sky go

[Ljc12]

I pay for bt/tnt sport through sky, I have multi room but when we go on sky go to watch bt sports it comes up with a message your device  is being registered we have deleted the app and re downloaded but no joy any other recordings play apart from bt/tbt any ideas 

[caesarome]

If the device shows up as being registered here then delete it:

https://www.sky.com/myaccount/tv/manage-devices

Then reboot your device before trying again to use it 

[Ljc12]

Tried all of that and still doesn't work 

[caesarome]

@Ljc12 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Ljc12 an invite to chat.

[Addie15]

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.