“Because of a technical issue you cannot watch this channel”.

[mark-one]

^i am met with this message when logging in on iOS devices, this has been the case for months now and I want it fixed asap

[caesarome · Accepted solution]

You are talking to customers here only so all we can suggest is if the app is connected to your Sky Q box try going to the settings section and disable it to see what happens.

[Emmamilo]

I am now having the exact same issue on my iPad. So frustrating as I work from home and my work room doesn't have a tv so I use my iPad to have sky on in the background. Does anyone know how to fix this?

[Greenfingers001]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂 

[Mr+Flibbles+86]

Update - After a private chat with @Emmamilo this case has been escalated to the apps team to investigate and resolve

[Emmamilo]

I'm just replying to say I've still not heard anything which is disappointing 

[QueenieCB]

I'm also having the same issue - cannot watch sky go via iPad nor can I download anything. Is there a resolution? If not, can you create a resolution as soon as.

[R7dol]

I'm having the same issue and have been for months!!!! 

anyone got a fix yet? 

[Dannyjon1975]

Hi. I'm unable to open the Sky Go app on my i phone; it was previously fine on my Samsung phone. Whenever I enter the e mail address and password, a grey box appears with the words 'Sorry something went wrong. Because of a technical issue you cannot watch this channel. Try again later'.

Despite having tried again many times over a month, the issue is never resolved. Please help. Many thanks. 

[ihatesky77]

I've been having this now for sometime. It's shockingly bad service. especially with the price of sky tv! 

[Emmamilo]

Sky keep trying to ring me in the day time while I'm working. They try 2 days on the run then give up. I don't have time to sit on hold when I've finished work but my issue is still the exact same. Still getting the error message and the only way I can get round it is to record what I want to watch then watch it that way 🙄

[caesarome]

Try linking your Sky ID to your account, help on doing this can be found here:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[Yohahahahah]

This is happening to me now. How did everyone get there's solved? 

[CAROLINEB121]

i am having the exact same problem. have been onto 2 Sky phone assistants who both cut me off. Appalling service, and no one seems to have an answer, least of all Sky !!

[Mark150]

Linking my sky ID as suggested has fixed the problem

thank you for advice