Discussion topic: BT Sport upgraded today, works on Sky Q box perfectly but wont work on Sky Go

This message was authored by: BigCJR · ‎17 Jan 2023

As per the question above I've added BT Sport today and it works perfectly already on my Sky Q box but when trying to access the channels via Sky Go it says I need to upgrade. Any thoughts on fixing this guys?

Moderator note: excessive spacing removed

This message was authored by: caesarome · ‎17 Jan 2023

@BigCJR

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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If you need help please provide as much information as you can

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This message was authored by: caesarome · ‎17 Jan 2023

@BigCJR

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: BigCJR · ‎19 Jan 2023

Thanks for your reply. All working now - just took a while for it to be activated.

Discussion topic: BT Sport upgraded today, works on Sky Q box perfectly but wont work on Sky Go

BT Sport upgraded today, works on Sky Q box perfectly but wont work on Sky Go

Re: BT Sport upgraded today, works on Sky Q box perfectly but wont work on Sky Go

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Re: BT Sport upgraded today, works on Sky Q box perfectly but wont work on Sky Go

Re: BT Sport upgraded today, works on Sky Q box perfectly but wont work on Sky Go

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