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Discussion topic: BBC channels vanish….

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This message was authored by Tomcatgb This message was authored by: Tomcatgb

BBC channels vanish….

Normally watch bbc 1  in the morning on my iPad and the sky go app and occasionally the picture simply freezes so go back to the sky go app to restart and all the bbc channels no longer appear, tried a box restart, router restart and iPad reboot.

Works fine on bbc iPlayer but prefer the sky go app as it shows our local news rather than the London local news...

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This message was authored by mc321 This message was authored by: mc321

Re: BBC channels vanish….

Is your device with skygo on it connected to your sky box?

Maybe check its connected otherwise you cant watch bbc on sky go

This message was authored by nigea99 This message was authored by: nigea99

Re: BBC channels vanish….

Posted by a Superuser, not a Sky employee. Find out more

@Tomcatgb wrote:

Normally watch bbc 1  in the morning on my iPad and the sky go app and occasionally the picture simply freezes so go back to the sky go app to restart and all the bbc channels no longer appear, tried a box restart, router restart and iPad reboot.

Works fine on bbc iPlayer but prefer the sky go app as it shows our local news rather than the London local news...


Is your BBC account set up correctly  - I get my local news via iPlayer

 

I guess it may depend on whether you are on a regional 'border' for the news

 

As @mc321 says SKY Go won't show BBC channels when not connected to the SKY Q box so check that you are connected

Tomcatgb
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This message was authored by Tomcatgb This message was authored by: Tomcatgb

Re: BBC channels vanish….

@mc321 the iPad is connected to my home Wi-Fi network and I receive BBC channels ok on the iPad, it's just now and then they all seem drop out...

This message was authored by lettice This message was authored by: lettice

Re: BBC channels vanish….

Posted by a Superuser, not a Sky employee. Find out more

As mentioned above, your Sky Go app has lots its connection to your Sky Q box in Sky Go 'home connected mode'.

Try restarting the app o your iPad, and/or restart your Sky Q box

- - - - - - - -
Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
Tomcatgb
Topic Author
This message was authored by Tomcatgb This message was authored by: Tomcatgb

Re: BBC channels vanish….

by: nigea99 Spot on thank you, was still set for London where I used to live 🙂

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