Access restricted in this household

[mdsj144]

Help was watching fine on Sunday now all I get is access restricted in this household on sky go using ps4 nothing has changed we have sky go with being a vip member

[caesarome]

@mdsj144 

If you have made no changes and still have Sky Go Extra on your account then you will have to either call Sky or use one of the social media links at the bottom of this page to contact them about this.

[Emily20271]

Hi did you get his issue resolved? I'm having the same? Thanks on sky go app

[mdsj144]

Hi nho still not resolved deleted and reinstalled still no joy waiting on a call back which i should have had 5 days ago to try again after spending nearly 2 hours on the phone  mine wont work on any device just says access restricted from this household 

[caesarome]

@mdsj144 

I wouldn't wait for a callback which you might not get so I would either try calling back or using one of the social media links at the bottom of this page for help,

[Will127]

Can't watch sky go I have a message telling me I've been restricted 

[caesarome]

@Will127 

Do you have Sky Go Extra on your account ?

What actually does this error message say ?

What device is this on ?

[Will127]

It's on my Xbox and I have sky go extra

[caesarome]

@Will127 

Amd word for word what does this message say ?

[Will127]

It says 

there was a problem streaming this channel please select another channel. When I do this I get another message saying: sorry there was a problem playing the selected video please try again and underneath saying household is restricted 

[caesarome]

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@Will127 wrote:

saying household is restricted 

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@Will127 

Have you made any changes to your TV package recenetly and is your billing up to date ?

[GK23]

Very unhappy spoke to sky in about 11 different countries after being on the phone for nearly a hour still not fixed problem . 

sky go doesn't work on any of my devices (still being charged ) PlayStation or Mac or iPhone 

was told by sky on the phone to uninstall and re install app still not working . 

rather sky has people in uk call centres so I wouldn't of been passed through all the call centres ive had to speak to tonight what was a total waste of time.

can somone from sky uk help me and make my sky go work I want to make a complaint also as this is ongoing for 3-4 weeks now and you take money out of my bank for this service 

[caesarome]

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@GK23 wrote:

I want to make a complaint also as this is ongoing for 3-4 weeks now

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Sorry @GK23 but you are not talking to Sky via here either as this is where customers help each other so I will post this link for you to file your complaint:

https://www.sky.com/help/complaints

[Will127]

Everything is up to date and I haven't changed anything it's very weird for evertlything on sky go and sky go extra to stop working 

[caesarome]

@Will127 

Have you contacted Sky via the app home or social media about this ?