sky go still not working with windows 11

[biffabacon1345]

Perhaps I shouldn't be surprised that sky has failed to fix this ongoing issue now been unusable since early  Feb 22 have tried all suggested fixes suggested but how can you win when a sky employee admits on this forum that there are no workarounds but it will be fixed in April we are now into May still doesn't work and no response from sky. I just give up and accept its just a really crap service😡

[biffabacon1345]

WOW just received the latest update (very hopefully) and guess what? (DRUM ROLL) STILL NOT WORKING !!!!!!!!! I would really like someday to thank  sky for sorting this out after 3 months of frustration. I would keep my fingers crossed but I think it would end up with severe arthritis

come on sky do your job!!!!!!!!!!!!

[Lord+Lethris]

yep... still broken...

Can we please roll-back 2 updates please?  or give us the download from 2 updates ago and then disable this "forced" update?

You know, so we can actually watch what we pay £75+ for?

(I've been unable to watch Sky for 2 weeks now)

[biffabacon1345]

Glad you agree! sky is a liability very happy to keep hiking prices without delivering the service we pay for

[tonyc78]

It's a firewall issue.

Search for 'Allow an app through Windows Firewall'

Select "Allow another app..."

Then browse to:

C:\Users\<your use name>\AppData\Roaming\Sky\Sky Go\Sky Go.exe

Click the "Ok" to confirm the addition to the firewall rules.

You should then be able to start Sky Go and it will be able to connect to the outside world.

[biffabacon1345]

Thanks, I tried your suggestion but still not working I get listings but crashes once I click on play Thanks anyway!

[AT2806]

Tried this but hasn't worked but thank you for the suggestion. 

[biffabacon1345]

had this response from sky after yet another complaint

Dear ***********

I understand your concern regarding the issue with your Sky Go app.

Please accept my apologies for the inconvenience caused.

I would like to inform that our support teams are investigating the issue with the highest priority to fix the fault. As my colleague informed earlier, we do not have a timeframe about when the issue will be resolved. We work hard to ensure that we meet our promises however certain events can be out with our control.

I appreciate that you took the time to highlight this to us. Please be assured, we value you as a customer and assure you that your feedback has been taken into consideration. We will also implement this feedback to improve the service we provide.

I hope this information has helped with your enquiry. If you require any further assistance, you can reply to my email.

Kind regards

Bibin

Sky Help Centre

http://www.sky.com

STILL NOT WORKING !!!

[johnboywonder]

they should rename it sky NO go

[ukpercy]

Been like this for years. I even once had all 4  of my Sky Go accounts disabled simply because there was a Windows update which Sky couldn;t figure out how to accept it. The so called 'manager' at Sky that I spoke to at the time said that he had the authority to override the usual process and allow all 4 Go accounts to have immediate access rather than having just one getting access a month at a time. Didn't have an answer when I asked why it was that I had to wait four months simply because of a Windows update. If youre an Apple user, you do not get this issue...! Why..??

[biffabacon1345]

Great post Why can't sky jst be honest and truthful? They promised a fix back in April!!!!!

[Middleleaze]

I too have had this problem for months and decided to raise this issue directly with Sky.  They examined this issue and on 8th October 2022 thet emailed me that "  I need to inform you that Sky Go does work on the release version of Windows 11".   I have asked whether they are working on a fix and I await a response.

[SmurphScot14]

Also had this issue, Windows 11 Laptop, works fine on Mobile and tablet devices

[biffabacon1345]

Sky just don't care as long as they get their money!