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error code 26

Runner
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Post 1 of 12
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error code 26

please help skygo on my phone stopped working, i have uninstalled it several times , it goes so far and the i get error code 26 try again 

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New Viewer
Posts: 1
Post 2 of 12
1,386 Views

Re: error code 26

I'm also receiving this error today and deleted and re-downloaded the app

Researcher
Posts: 3
Post 3 of 12
1,351 Views

Re: error code 26

Same issue here on Android. Repeated attempts to uninstall,  clear data, reinstall make no difference...

Runner
Posts: 2
Post 4 of 12
1,216 Views

Re: error code 26

if i put it on my own 4g it works and if i go back to wifi it will play but not good quality , it wont allow me to watch anything on catch up , hope its reaolved soon 

Runner
Posts: 2
Post 5 of 12
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Re: error code 26


@bellaemily wrote:

please help skygo on my phone stopped working, i have uninstalled it several times , it goes so far and the i get error code 26 try again 


Same here. Rubbish

Oracle
Posts: 67,836
Post 6 of 12
1,111 Views

Re: error code 26

Can you please answer these questions:

 

What operating system is in use?

Does the problem occur on WiFi? Who is the ISP and what router is being used?

Does the issue occur on 3/4G? Who is the provider?

What device are you using (model number)?

What operating system version is the device using?

If you have Sky Sports/Cinema, can you install these Apps and let us know what error appears when trying to watch Live TV?

When did the problem start?

Are you in the UK or Ireland?

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Researcher
Posts: 3
Post 7 of 12
968 Views

Re: error code 26

Minix X8-H running Android 4.4.2

Current version of Skygo app

Location Ireland.

Issue the same on ethernet or WiFi. 

Has worked without problems for about 2yrs. No recent OS updates, ISP or router changes. 

I don't have access to other Sky services to test those. The app loads fine and I can select a programme but the preparing stage times out leading to the error.

 

Runner
Posts: 2
Post 8 of 12
900 Views

Re: error code 26

Same for me

 

1 Android 4.4.2

2 WIFI Zen Internet Netgear router

3 Cant test with Tablet

4 Samsung Galaxy Tab SM-T310

5 Android

6 Dont have

7 Approximatly 12th June

8 UK

Oracle
Posts: 67,836
Post 9 of 12
794 Views

Re: error code 26

Sky are continuing to investigate this in the meantime there are a couple of workarounds that you can try to get this working, either reset the network settings or tether to another connection, play some content and then you can switch back to the original connection. Can you let us know if this helps.

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If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Runner
Posts: 2
Post 10 of 12
786 Views

Re: error code 26

Tethered tablet to my phone played some content and then back on to normal wifi and sky go is now working again.
Runner
Posts: 2
Post 11 of 12
688 Views

Re: error code 26

Got it sorted by tethering and then going back to wifi. Thanks

Researcher
Posts: 3
Post 12 of 12
556 Views

Re: error code 26

Yup, tethering and reverting to WiFi works. Weird one. Many thanks 👍

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