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Windows 7 Sound but no picture - Video card issue?

Runner
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Windows 7 Sound but no picture - Video card issue?

Since the dreaded world cup started - i have been banished to the woman cave to watch tv - after watching the whole of House of Cards series - i decided to try and watch something via sky go. . . . . . (groans loudly!!)

 

I am not a computer expert at all (internet shopping is my preferred forte) but all i am getting is sound and a black screen - adverts are playing ok though, its just when the programme starts.  After looking up various forums - i can see that this seems to be a common fault? Phoned sky - "there is nothing wrong with the skygo app, weve not recieved any other complaints (which i dont believe for a second judging by the forums?!) it musty be your PC (which i could quite believe, as my PC is very old - refurbished from a council office in about 1900. . . )"

 

I think it may be something to do with the low spec video card?? I'm just guessing tho?

AV is BT Virus protect (not much of a clue there either tbh)

 

Any other help would be appreciated? Thank you

 

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