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We are having problems connecting the application. Please make sure that you are connected to the in

Runner
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We are having problems connecting the application. Please make sure that you are connected to the in

Since the desktop app has started its 'fingers crossed' will it work.

Today have an updat and now get the above message. Obviously connected as I am writing this.

Anyone has similar and a solution???

 

Thanks

Roger

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Oracle
Posts: 70,058
Post 2 of 7
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Re: We are having problems connecting the application. Please make sure that you are connected to th

If we are talking about Sky Go try uninstalling everything Sky and Cisco related and also these hidden files:

 

Cisco Videoguard Player folder in C: > Users > Your Username > AppData > Local > Cisco > VideoGuard Player and AppData > LocalLow > Cisco > VideoGuard (delete this) and the Sky Go/Sky folders in App Data > Roaming.

 

These folders and files might be hidden so in windows explorer you need to allow it to show hidden files.

 

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I do not work for Sky.
Runner
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Post 3 of 7
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Re: We are having problems connecting the application. Please make sure that you are connected to th

Thanks, I’ve seen this solution and tried it a few times now. Unfortunately this doesn’t work for me

Executive Producer
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Re: We are having problems connecting the application. Please make sure that you are connected to th

Try installing as admin and then run as admin.

Oracle
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Re: We are having problems connecting the application. Please make sure that you are connected to th

Before installing it again reboot your PC and then when you are installing the app again make sure you download it to your PC first and don't run it from the Sky website and then install it uisng Admin rights.

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Runner
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Re: We are having problems connecting the application. Please make sure that you are connected to th

Thanks I’ll try this 

Researcher
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Post 7 of 7
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Re: We are having problems connecting the application. Please make sure that you are connected to th

I am having the same message on my Win10 Surface which was working fine yesterday.

 

I have uninstalled the app, remove videoguard, removed hidden files, removed downloads, emptied Recycle bin, rebooted, re-installed the App, all at least 3 times. Still occurs.

 

It works fine on my Win8.1 machine.

 

And broadband is definitely working fine.

 

Help!

 

 

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