11-07-2018 06:42 PM
Since the desktop app has started its 'fingers crossed' will it work.
Today have an updat and now get the above message. Obviously connected as I am writing this.
Anyone has similar and a solution???
11-07-2018 07:51 PM
If we are talking about Sky Go try uninstalling everything Sky and Cisco related and also these hidden files:
Cisco Videoguard Player folder in C: > Users > Your Username > AppData > Local > Cisco > VideoGuard Player and AppData > LocalLow > Cisco > VideoGuard (delete this) and the Sky Go/Sky folders in App Data > Roaming.
These folders and files might be hidden so in windows explorer you need to allow it to show hidden files.
11-07-2018 07:58 PM
Before installing it again reboot your PC and then when you are installing the app again make sure you download it to your PC first and don't run it from the Sky website and then install it uisng Admin rights.
15-09-2018 01:09 PM
I am having the same message on my Win10 Surface which was working fine yesterday.
I have uninstalled the app, remove videoguard, removed hidden files, removed downloads, emptied Recycle bin, rebooted, re-installed the App, all at least 3 times. Still occurs.
It works fine on my Win8.1 machine.
And broadband is definitely working fine.
|KevinJohnRoy||24-09-2018 04:15 PM|
|jay111111||Sunday 09:00 AM|
|mancsmark||10-11-2018 08:38 PM|
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|Zelaurion||3 weeks ago 12:14 AM|