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Sky go won't connect

Runner
Posts: 3
Post 1 of 26
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Sky go won't connect

I downloaded the update yesterday, and since then have been unable to use the app. I get the following message "CONNECTING YOUR APPLICATION initialisaion failed to complete in a timely manner" I have done the standard uninstall/install of sky go, cisco videoguard etc. and still I keep getting this message. 

 

Help please!

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Oracle
Posts: 70,039
Post 2 of 26
2,428 Views

Re: Sky go won't connect

One thing to check is that both Sky Go and anything Cisco related have been let through your firewall.

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I do not work for Sky.
Runner
Posts: 1
Post 3 of 26
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Re: Sky go won't connect

I am getting the same error after the update. Did you resolve it? "CONNECTING YOUR APPLICATION initialisaion failed to complete in a timely manner" 

Runner
Posts: 3
Post 4 of 26
2,403 Views

Re: Sky go won't connect

Yes, everything which should be allowed to pass through can.

Runner
Posts: 1
Post 5 of 26
2,389 Views

Re: Sky go won't connect

Sky app won’t connect help me 

New Viewer
Posts: 1
Post 6 of 26
2,165 Views

Re: Sky go won't connect

I'm getting exactly the same message and no connection since the update

Researcher
Posts: 10
Post 7 of 26
2,126 Views

Re: Sky go won't connect

Connecting your application.
Initialisation failed to complete in a timely manner.
I've deleted ans reinstalled Cisco Videoguard and the skygo app. Nothing fixed.
 
HELP
Oracle
Posts: 70,039
Post 8 of 26
1,984 Views

Re: Sky go won't connect

Can you guys try this:

 

1. Complete uninstall of Sky Go & VideoGuard (including all files & folders).

2. Go to website and SAVE installer (don't run from website)

3. Go to Downloads folder, Right click on Installer and Run as Admin

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Runner
Posts: 3
Post 9 of 26
1,958 Views

Re: Sky go won't connect

Have just tried installing as admin and still the same problem. 

Researcher
Posts: 10
Post 10 of 26
1,936 Views

Re: Sky go won't connect

Yep , me too.

Runner
Posts: 2
Post 11 of 26
1,916 Views

Re: Sky go won't connect

Also having this issue. Have done as suggested above, but problem persists.

Runner
Posts: 4
Post 12 of 26
1,864 Views

Re: Sky go won't connect

Mines exactly the same but to be fair it wouldnt work before that i kept getting an error code 002. Sky have been no help at all. Ever since the new app I havnt been able to download shows and watch them ive had to sit through the adverts.

Researcher
Posts: 4
Post 13 of 26
1,737 Views

Re: Sky go won't connect

Same problem I have done the removal, rebooted, reinstalled (as Admin), rebooted same error message, FW rules are not blocking this, I would suggest that Sky have a duff upgrade patch.

 

Ray

Researcher
Posts: 10
Post 14 of 26
1,723 Views

Re: Sky go won't connect

Completely agree. Not much sport on anyway.........so frustrating.

Runner
Posts: 2
Post 15 of 26
1,454 Views

Re: Sky go won't connect

So has anyone been able to resolve this issue yet?

It's starting to get on my nerves now, that I can't watch Sky on my laptop.

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