20 Nov 2023 08:22 PM
I have recently subscribed to sky stream and I was told that everything was included but when I tried to download Sky Go I was informed I had to upgrade my subscription to watch content
20 Nov 2023 09:39 PMPosted by a Superuser, not a Sky employee. Find out more
Are you up and running with Sky Stream yet ?
20 Nov 2023 10:10 PMPosted by a Superuser, not a Sky employee. Find out more
What device do you have the app installed on ?
21 Nov 2023 06:10 AM
I have the app installed on my IPhone 11. I have installed and I have signed into it with my login but whenever I try and watch something then I get a message saying ' sorry to watch content you need to upgrade your subscription to whole home' I don't want multiroom or anything else so what can I do?
21 Nov 2023 09:17 AMPosted by a Superuser, not a Sky employee. Find out more
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
25 Nov 2023 08:53 AMPosted by a Sky employee
A private chat was started but there was no response within 48 hours so it has automatically closed.
If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.
No problem. Browse or search to find help, or start a new discussion on Community.
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