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Sky go extra

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Sky go extra

App saying i dont have go extra but added to my account  2day???

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Oracle
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Re: Sky go extra

The update to sky go extra can take several hours to get through to all skys systems, if you cannot access it by the morning i’d contact sky to get it sorted

To contact sky use this link: Contact Sky or for Accessibility customers
Calls to Sky contact centres are inclusive for Sky Mobile and Sky talk customers. If you’re not with Sky Talk/Mobile 03 numbers are usually charged at a local rate and may be included in your calls package.
Annie I DO NOT work for sky!


Sky Customer since 1989, Sky forum Oracle since 2012, Sky+HD user, Public beta tester for Sky, Apple & Microsoft, Computer analyst/programmer, Web designer, Xbox One X Gamer, I love technology, my main viewing is with YouTube & Twitch

when posting your issue could you please include ALL the steps you have gone through to try and fix the issue so that people do not have to waste time suggesting things you have already tried, also be as detailed as possible with the information you provide as there can never be too much, thanks

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Oracle
Posts: 19,231
Post 2 of 3
676 Views

Re: Sky go extra

The update to sky go extra can take several hours to get through to all skys systems, if you cannot access it by the morning i’d contact sky to get it sorted

To contact sky use this link: Contact Sky or for Accessibility customers
Calls to Sky contact centres are inclusive for Sky Mobile and Sky talk customers. If you’re not with Sky Talk/Mobile 03 numbers are usually charged at a local rate and may be included in your calls package.
Annie I DO NOT work for sky!


Sky Customer since 1989, Sky forum Oracle since 2012, Sky+HD user, Public beta tester for Sky, Apple & Microsoft, Computer analyst/programmer, Web designer, Xbox One X Gamer, I love technology, my main viewing is with YouTube & Twitch

when posting your issue could you please include ALL the steps you have gone through to try and fix the issue so that people do not have to waste time suggesting things you have already tried, also be as detailed as possible with the information you provide as there can never be too much, thanks

Oracle
Posts: 70,039
Post 3 of 3
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Re: Sky go extra

If you have only added Sky Go Extra to your account today then leave it 24 hours before trying again to do whatever you are trying to do as it can sometimes take a little while for it to go live on your account. If after this time you still see the same error then you will need to contact Sky Support about it:

 

https://contactus.sky.com/uk/sky-tv-apps/problems-with-sky-tv-apps

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I do not work for Sky.
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