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Sky PS4 error code 1400

Boom Operator
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Sky PS4 error code 1400

I had this issue around a year ago and am now having the same old problem again. After exactly 10 mins of playback of any type of video (on demand, live, etc) an error code 1400 appears and I have to press ok before I can watch for another 10 mins.

 

Also, I am having an ongoing problem where certain channels stutter. This has been intermittent over the last few months but is much worse today. The “Dave” channel is completely unwatchable for example.

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New Viewer
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Post 2 of 65
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Re: Sky PS4 error code 1400

I am having the same issue

now for the past week or more

Boom Operator
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Re: Sky PS4 error code 1400

Same issue here as well. Uninstall and reinstall did nothing.

 

Boom Operator
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Re: Sky PS4 error code 1400

I think I may have found the issue. There was a system firmware update waiting to be installed for my PS4.

If you don't hear back from me then this has fixed it.

It seems PS4 has stopped prompting when there is firmware update available.

Boom Operator
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Re: Sky PS4 error code 1400

Scrap that... still happening! Getting annoying now cause I mainly watch Sky through the app on my PS4 late evening.

 

Boom Operator
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Re: Sky PS4 error code 1400

Yeah mine is still down too. This problem has happened me before and took a good few months for them to fix.

 

https://helpforum.sky.com/t5/Archived-Discussions/PS4-TV-from-Sky-App-Error-Code-1400/m-p/2574932#M8...

 

 

Boom Operator
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Re: Sky PS4 error code 1400

Oh man, nice to see it was fixed in a timely fashion! 6 months to fix an issue that makes the app almost unusable is ridiculous especially for a huge company like Sky!

Runner
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Post 8 of 65
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Re: Sky PS4 error code 1400

I’ve got  the same issue with mine and I’ve uninstalled it and reinstalled it numerous times still the same problem

Executive Producer
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Re: Sky PS4 error code 1400

Sky devs are aware of some customers experiencing the 1400 error. 

Runner
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Re: Sky PS4 error code 1400

This is getting so annoying now. Any chance this will be fixed soon? 

Researcher
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Post 11 of 65
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Re: Sky PS4 error code 1400

Yeah been getting this consistently for couple weeks now on ps4. Every 10 mins or so. Quite frustrating.

Boom Operator
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Re: Sky PS4 error code 1400

Yeah it's driving me insane! Some nights it only happens 3-4 times but other nights it happens every 5 mins!

 

Luckily I don't get the same issue on my Windows 10 Sky Go app (or have I cursed it now?!)

Runner
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Post 13 of 65
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Re: Sky PS4 error code 1400

Has this issue been resolved yet or is there a fix 


@PCIreland wrote:

I had this issue around a year ago and am now having the same old problem again. After exactly 10 mins of playback of any type of video (on demand, live, etc) an error code 1400 appears and I have to press ok before I can watch for another 10 mins.

 

Also, I am having an ongoing problem where certain channels stutter. This has been intermittent over the last few months but is much worse today. The “Dave” channel is completely unwatchable for example.


 

New Viewer
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Re: Sky PS4 error code 1400


@PCIreland wrote:

I had this issue around a year ago and am now having the same old problem again. After exactly 10 mins of playback of any type of video (on demand, live, etc) an error code 1400 appears and I have to press ok before I can watch for another 10 mins.

 

Also, I am having an ongoing problem where certain channels stutter. This has been intermittent over the last few months but is much worse today. The “Dave” channel is completely unwatchable for example.


This has been going on for a while now. Keeps cutting off after about 10 mins. Are sky sorting it or what?

Executive Producer
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Post 15 of 65
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Re: Sky PS4 error code 1400

They haven't posted since saying they're aware of the issue but I guess they're working on it.

Doesn't seem to affect me so haven't really needed to push them for more info.

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