Reply

Sky Go Error - PFE 9004

Reply
Researcher
Posts: 4
Post 31 of 49
1,793 Views

Re: Sky Go Error - PFE 9004

So I decided to do a clean install of windows April 2018 update and now sky go now works. Maybe that's the way to go as Sky doesn't care as there taking way too long

Researcher
Posts: 8
Post 32 of 49
1,784 Views

Re: Sky Go Error - PFE 9004

Sonwhen you say Sky Go now works, does that mean you can download content to view when offline?  

Researcher
Posts: 4
Post 33 of 49
1,732 Views

Re: Sky Go Error - PFE 9004

Yes I can download and view offline now

Researcher
Posts: 8
Post 34 of 49
1,579 Views

Re: Sky Go Error - PFE 9004

So after 2 months I still have the same issue - unable to Download and watch conntent offline - still get ther error "PSE 9004"

 

Tried uninstalling the App & Cisco + deleted all directories in user profile.

Rebooted

Unimstalled all MS updates, rebooted, the  let all updates re-install including April update.

Reinstalled the App, withe Administrator rights, including Cisco Videoguard...

Exactly the same issue.

Rang Sky in frustration....they were no help at all...all they can say is that its being looked at.

Tried complaining, demanding refund of subscription...they were having none of it...apparantly they say Sky Go is "free"...

So now I've written to Watchdog to see if they are intwrested in helping.

Runner
Posts: 2
Post 35 of 49
1,487 Views

Re: Sky Go Error - PFE 9004

Thanks for the suggestion - just been through that process and re-installed but still get the error.

 

Sound Supervisor
Posts: 106
Post 36 of 49
1,480 Views

Re: Sky Go Error - PFE 9004


@The+Boardmans wrote:

Thanks for the suggestion - just been through that process and re-installed but still get the error.

 


That has to be just incredibly frustrating.  I had the same issues at first but deleting all traces of the prevous installtion (including all the local/appdata folders for Sky and Cisco ...and even emptying the recycle bin afterwards) seemed to fix it.

 

Whatever the precise reason..who on earth writes this junk that canot cater for a typical user installation...and doesn't Beta test it first?

Researcher
Posts: 6
Post 37 of 49
1,211 Views

Re: Sky Go Error - PFE 9004

OK - 4 months on and this still hasn't been fixed!!!

There must be thousands of Sky customers who have this issue...how can Sky be "working on it" for so long!

I have tried everything mentioned in this thread and I still cannot view any downloaded content...always the same error message "PFE 9004"

The old Sky GO app worked fine...Sky technical are beyond useless

Researcher
Posts: 6
Post 38 of 49
1,135 Views

Re: Sky Go Error - PFE 9004

Spoke to Sky tec on the phone again. They confirmed it is still a widely reported issue and they are still"working on a solution" and there is no timescale. 

 

They further told me that in 9 out of 10 cases the problem is solved by uninstalling, including deleting all CISCO folders, reinstalling under administrator privalages. I HAVE NOW DONE THIS 6 TIMES AND STILL PFE 9004 ERROR!

 

I give up!

Sound Supervisor
Posts: 106
Post 39 of 49
1,109 Views

Re: Sky Go Error - PFE 9004


@Bobinson wrote:

Spoke to Sky tec on the phone again. They confirmed it is still a widely reported issue and they are still"working on a solution" and there is no timescale. 

 

They further told me that in 9 out of 10 cases the problem is solved by uninstalling, including deleting all CISCO folders, reinstalling under administrator privalages. I HAVE NOW DONE THIS 6 TIMES AND STILL PFE 9004 ERROR!

 

I give up!


Hi,

And you've uninstalled Sky Go and deleted the folders and contents at:

c:\Users\{your_username}\Appdata\Local\Cisco
c:\Users\{your_username}\Appdata\LocalLow\Cisco

and then emptied the recycle bin.

Closed down, restarted and installed Sky Go again?

 

Did it for me but themn it could just be their rubbish app.

 

 

Researcher
Posts: 6
Post 40 of 49
1,090 Views

Re: Sky Go Error - PFE 9004

Hi - Thanks for your reply. Yes I deleted all files from those directories, I did a search on my entire C drive for anything with 'CISCO' or 'Sky' included, that was after uninstalling. I also rebooted imbetween stages, ensured win 10 64 bit fully up to date, emptied recycle bin and then after installing under administrative privalages and running Sky Go as administrator I was so happy to see the PFE 9004 error return!

 

Also I have a top of the range £3k dell XPS so hardware is certainly not an issue.

Sound Supervisor
Posts: 106
Post 41 of 49
1,071 Views

Re: Sky Go Error - PFE 9004


@Bobinson wrote:

Hi - Thanks for your reply. Yes I deleted all files from those directories, I did a search on my entire C drive for anything with 'CISCO' or 'Sky' included, that was after uninstalling. I also rebooted imbetween stages, ensured win 10 64 bit fully up to date, emptied recycle bin and then after installing under administrative privalages and running Sky Go as administrator I was so happy to see the PFE 9004 error return!

 

Also I have a top of the range £3k dell XPS so hardware is certainly not an issue.


Incredibly annoying but I guess it's just poorly written software  and/or a clash with something fairly common judging by the number of people having problems. If you do have a VPN up I'd disable that as well to test because I believe Videoguard does use cloud based rights checking so it could well check online before playing a video and the address the VPN pops out at might be confusing things.

Runner
Posts: 2
Post 42 of 49
756 Views

Re: Sky Go Error - PFE 9004

Hi,

And you've uninstalled Sky Go and deleted the folders and contents at:

c:\Users\{your_username}\Appdata\Local\Cisco
c:\Users\{your_username}\Appdata\LocalLow\Cisco

and then emptied the recycle bin.

Closed down, restarted and installed Sky Go again?

Did it for me but themn it could just be their rubbish app.

ve up!

 

Runner
Posts: 2
Post 43 of 49
753 Views

Re: Sky Go Error - PFE 9004


Hi,

And you've uninstalled Sky Go and deleted the folders and contents at:

c:\Users\{your_username}\Appdata\Local\Cisco
c:\Users\{your_username}\Appdata\LocalLow\Cisco

and then emptied the recycle bin.

Closed down, restarted and installed Sky Go again?

Did it for me but themn it could just be their rubbish app.

 

Just tried this - but the laptop (virtually new Dell XPS 13) tells me that a folder is open and close it first. Can't find anything to close - rebooted and subsequently installed Windows update and still get the same message.

Also - and this may be connected, Sky Go Download player is still showing in my apps and can't uninstall due to a silverlight error message - windows can't find c\program files..........silverlight.configuration.exe.

Any ideas?

 


 

Sound Supervisor
Posts: 106
Post 44 of 49
708 Views

Re: Sky Go Error - PFE 9004


@Flecko wrote:

Hi,

And you've uninstalled Sky Go and deleted the folders and contents at:

c:\Users\{your_username}\Appdata\Local\Cisco
c:\Users\{your_username}\Appdata\LocalLow\Cisco

and then emptied the recycle bin.

Closed down, restarted and installed Sky Go again?

Did it for me but themn it could just be their rubbish app.

 

Just tried this - but the laptop (virtually new Dell XPS 13) tells me that a folder is open and close it first. Can't find anything to close - rebooted and subsequently installed Windows update and still get the same message.

Also - and this may be connected, Sky Go Download player is still showing in my apps and can't uninstall due to a silverlight error message - windows can't find c\program files..........silverlight.configuration.exe.

Any ideas?

 


 


Have you unistalled Silverlight via settings->Apps? If that doesn't clear the problem you might, somewhat perversley,. have to install it again and then use the settingss->apps to uninstall it.

Runner
Posts: 1
Post 45 of 49
383 Views

Re: Sky Go Error - PFE 9004

Back in the day, before the new and improved Sky Go app was launched I was able to watch Sky Go without too many problems. I had to use Internet Explorer and not the new MS Edge (according to Sky MS EDge was 'old technology') but that was only a minor issue as it didn't have any great impact on anything.

My wife and I travel a lot and we always download a good supply of films and programmes for airport waits, flights etc so Sky Go was a great choice.

Now I've upgraded my laptop for a brand new Lenove 320S and istalled the new all singing and all dancing Sky Go app, as recommended by Sky and, you've guessed it, error PFE9004 on every single download. 

Just a thought, but why arn't these problems detected before an 'upgrade' is released. If we are all having this problem then it must have been known about prior to release. If that is the case then don't release it, fix it first. Also, whay do we not have the option to reinstall the older version. It may well be older but it did work and surely is that not the point.

I'm afraid I'm just an ordinary PC user. I don't have an MCSE or Phd in computer science, I just power up my laptop and expect it to work. Silly I know, but there it is. All I mean is telling me to uninstall this directory or that file etc etc  is never going to work.

Come on Sky, get this fixed, it can't be that difficult for you, me yes - you no. It worked fine before so start from there.

If I can't trust programmers to get something as harmless as Sky Go to work how can I ever trust them to drive my car for me. May work fine now but will it still be fine after the next update? And if not will we have to wait months for a fix? Just imagine all those millions of stranded autonomous cars.

 

Reply
Recommended Threads
11-04-2018 05:39 PM
27-04-2018 01:07 PM
18-03-2018 02:25 PM
Zoeelouisee 3 weeks ago 03:34 PM
02-04-2018 11:08 PM