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Sky Go - Error Code: 9903 on MacBook Pro (New Sky Go App)

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Re: Sky Go - Error Code: 9903 on MacBook Pro (New Sky Go App)

Hi 

 

Glad you got sorted.

 

I have been on with Sky numerous times and to the highest levels of their support. They have conceded deteat - they have admitted they cannot get it to work on a Mac.

 

I have been a Sky customer for 20 years and when my deal comes to an end in a couple of months I will be leaving.

 

Awful service

 

 

 

 

Runner
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Re: Sky Go - Error Code: 9903 on MacBook Pro (New Sky Go App)

I cannot believe I am having to write this and sign up to the forum for this issue.

 

Ive gone through the entire thread. No suggested fixes have worked.

 

Oh - and for th sake of clarity - I work at a senior support level in AppleCare. Myself and my colleagues have had a few calls about this issue and Sky are telling them to call us for advicded.. Crazy. We have done everything to research this and are stumped. So if Sky tell you to call us - don't bother. We have no procedure other than to completly reset and restore your system to factory.

 

I actually called Sky over the phone for over an hour and the Senior team would not take the call from myself - They said contact Apple first. Once I told them of my job, the call ended. I rang back up and all they could do was apologise and that they information they were given was to contact Apple Support.

 

Crazy antics.

Runner
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Re: Sky Go - Error Code: 9903 on MacBook Pro (New Sky Go App)

Thanks for this. I am on a MacBook Pro Retina. Once I opened Utilities and Activity Monitor it was then a case of finding the software that was running. I was totally unaware as I am sure you will be that there is so much running without me knowing. The one for me was NML2NDeviceObserver.

As soon as I closed this one the Sky Go app worked. 


@wexford+user wrote:

@RSTC428wrote:

Unfortunately, it sounds like you are using a Windows machine, as the Mac doesn't have Task Manager...

 

Thanks for the feedback though....


I just answerd my own question - This is how you do it on a Mac

http://osxdaily.com/2013/05/17/see-all-running-apps-mac-os-x/



@wexford+user wrote:

@RSTC428wrote:

Unfortunately, it sounds like you are using a Windows machine, as the Mac doesn't have Task Manager...

 

Thanks for the feedback though....


I just answerd my own question - This is how you do it on a Mac

http://osxdaily.com/2013/05/17/see-all-running-apps-mac-os-x/


 

Runner
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Re: Sky Go - Error Code: 9903 on MacBook Pro (New Sky Go App)

@Sam-R I've been through all of the running processes on my MacBook Air and found none of the below but I'm still getting the error.

 

I'm running MacOS High Sierra and Sky Go Version 1.0.19-1. 

 

Any further ideas? 

 

Oracle
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Re: Sky Go - Error Code: 9903 on MacBook Pro (New Sky Go App)

@pos89

 

Did you also close down the snipping tool ?

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Re: Sky Go - Error Code: 9903 on MacBook Pro (New Sky Go App)

I have tried all the tips suggested on this thread and still Sky Go does not work.

 

Sky cannot help me and despite being a customer for over 15 years, I have resigned to cancelling my subscription his summer when it is up.

 

Their customer service is apalling.

Runner
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Re: Sky Go - Error Code: 9903 on MacBook Pro (New Sky Go App)

@caesarome

 

You mean the defaul MacOS screenshot tool accessed via e.g. cmd + shift + 3? Is there a way to quit that? I've removed all of the shortcuts (System Preferences > Keyboard > Shortcuts > Screenshot) for it so that it's not accessible but I still cannot load anything on Sky Go. 

 

Note: I don't have any other 3rd party snipping tools installed. 

Oracle
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Re: Sky Go - Error Code: 9903 on MacBook Pro (New Sky Go App)

@pos89

 

I dont own a Mac so I would presume that is the one other folks have been discussing earlier in this thread.

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Re: Sky Go - Error Code: 9903 on MacBook Pro (New Sky Go App)

Sam - Community Manager

 

I have read and acted on all the posts about 9903 but still I cannot clear the fault.  What is going on?  Surely Sky has not approached the problem the right way.  Why doesn't your software tell the customer which app is causing the problem?

 

Help 

Runner
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Re: Sky Go - Error Code: 9903 on MacBook Pro (New Sky Go App)

Yeah it's getting Silly now.

 

Incase anyone missed it. If you are having this issue on a Mac and they say to contact Apple for more help - don't bother. I work directly at AppleCare. We have no idea how to trace this period. I am in a big contact centre where we know each other very well. We spent ages on this and still cannot get it to work., or at least trace the issue. Full restore is the only option 

Oracle
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Re: Sky Go - Error Code: 9903 on MacBook Pro (New Sky Go App)

Have you guys closed down the snipping tool which could be running in the background, if you have try closing down any other apps/programs that are running.

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Runner
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Re: Sky Go - Error Code: 9903 on MacBook Pro (New Sky Go App)

Yes. In my case we deleted everything we had downloaoded on this machine going back 3 years. All that is left is Sky GO and Now Tv.

 

NOW tv works perfectly all the time. Sky go - still wont go. Same error message, even after going one step short of a factory reset.

 

 

Oracle
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Re: Sky Go - Error Code: 9903 on MacBook Pro (New Sky Go App)

QuickTime is definitely not running?

Runner
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Re: Sky Go - Error Code: 9903 on MacBook Pro (New Sky Go App)

Quicktime is def not running. 

 

We check the acitivtiy monitor and then the logs after each bootup and we see no programme running other than what we designate to run. We even make sure during the initial startup of Sky Go that nothing else is kicking in.

 

 

Runner
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Re: Sky Go - Error Code: 9903 on MacBook Pro (New Sky Go App)

Hi, I am definitely on a MAC. I can see the Apple on the front of it! Here is the activity monitor screen I mentioned. Glad you got sorted. Screen Shot 2018-07-19 at 14.44.29.png

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