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SKY GO Error PFE 12000

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Boom Operator
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Re: SKY GO Error PFE 12000

I know how you feel!!

Boom Operator
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Re: SKY GO Error PFE 12000

hi i will give this a try ill let you know how i go xx

 

Researcher
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Re: SKY GO Error PFE 12000


@MrsMySkyWontWork wrote:

@caesarome wrote:

Hi all, 

 

Sky have asked if you guys could try this if you have a PC but you will need Admin rights to do so:

 

1. Make sure the App is closed

2. Navigate to C:\Users\<%UserName%\AppData\Roaming\Sky\Sky Go\resources\app.asar.unpacked\dist\src\ppapi and rename the PepperRenderer.dll file to PepperRenderer.dllold

3. Open the App and produce the error

4. Close the App once the error has been produced and then rename the file to it's original file name of PepperRenderer.dll

5. Re-open the app and see if the problem is resolved.

 

Let us know how you get on.


 

Do you know how to do this on mac? I have found the PepperRenderer file however it is called libPepperRenderer.so

I tried to change it like you did with the PC version however it didn't work.

 

Thanks


This worked for me today. Cheers.

Researcher
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Re: SKY GO Error PFE 12000


@breezer wrote:

thank you .

still no joy with app im cose to just going back to netflix i use my sky constantly for hospital but my head aches from installing then un installinxxxx

 


Have you tried the 4g fix? It works for many

Boom Operator
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Re: SKY GO Error PFE 12000

yep that totally helps being didlexic and having radiotherapy trying to get my head round that 

Smiley Sad

Boom Operator
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Re: SKY GO Error PFE 12000

going to try that today x

 

Boom Operator
Posts: 12
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Re: SKY GO Error PFE 12000

well the 4g did not work ...

I GIVE UP ... it was working through the app the other day  and started buffering then stopped saying update evers ince never worked installed and uninstalled went the 4g roure ...didnt work well if it isnt fixed soon im leaving !!!!

Netflix it is then

Sound Supervisor
Posts: 125
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Re: SKY GO Error PFE 12000

If you're not worried about sport, Netflix is definitely the way forward.

Hopefully BT Sport will get enough quality sports  coverage for everyone to ditch Sky. 

Runner
Posts: 1
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Re: SKY GO Error PFE 12000

Thanks, this is the only solution that worked. Connected my laptop to my phone and the app worked. Removed and reconnected to my router and all is good in the worls again. Poor customer service from sky though. 

Runner
Posts: 1
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Re: SKY GO Error PFE 12000

Thank you so much I did this and bingo , it worked right away ! I do think it is riediculous though that we pay top dollar for sky and this goes wrong so often ! Thanks for the hlp, really appreciate  it Smiley Happy 

Runner
Posts: 1
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Re: SKY GO Error PFE 12000

Had this error message since 1st May, service is not good enough changed b'band last month to virgin looks like

the rest is going to follow

Series Linker
Posts: 1
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Re: SKY GO Error PFE 12000

Any update on this? I only downloaded the app today, made my 1 per month device swap and now I'm stuffed Smiley Sad

 

Is only a limited number of users affected? If not, wouldn't it be wise to prevent downloading of the app until it's resolved?! 

Researcher
Posts: 9
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Re: SKY GO Error PFE 12000


@EL37 wrote:

Any update on this? I only downloaded the app today, made my 1 per month device swap and now I'm stuffed Smiley Sad

 

Is only a limited number of users affected? If not, wouldn't it be wise to prevent downloading of the app until it's resolved?! 


Try the 4g fix, works for most, instructions are in this thread. The issue is about the licence.

 


 

Viewer
Posts: 1
Post 134 of 476
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Re: SKY GO Error PFE 12000

Had enough.

Bills get higher,service is becoming  painfull,to many adverts to many problems.

Deals only go to new customers not loyal ones,the list goes on but im not.

Sound Designer
Posts: 101
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Re: SKY GO Error PFE 12000

This morning I had to ring Sky because I'm getting picture break up and loss of signal with my satellite system. (Law of Sod strikes again!).

I mentioned that I sort of needed the TV to work because the Internet app doesn't and was put through to (i presume) India,  where I spoke to somebody who had me try a couple of things, then soke to somebody else who told her that they are well aware of the PFE 12000 errior and are working on an update to fix it, but they can't say when it will be ready.

Since I have Sky cover I should get the TV system fixed on Monday afternoon (in time for Westworld, yay!).

So they're working on one problem, I don't know how they're doing on the others...

Meanwhile I'm updating (I hope - it's definitely doing something) a Win 10 machine to the new shiny version of the OS.

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