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SKY GO Error PFE 12000

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Sound Supervisor
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Re: SKY GO Error PFE 12000

It's frustrating that they have disabled the IE11 option this time. Last time you you rollback.

It's frustrating that their CS staff are low/non-skilled and you get more help from other users. 

It's frustrating that experimenting with this app to try to self-help is hindered by the restriction  on device changes. 

It's frustrating that the Liverpool Chelsea game on Sunday is on Sky and not BT Sport.

Only alternative is Mobdro or Kodi. 

Sound Designer
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Re: SKY GO Error PFE 12000

I have a Widows 10 computer that I usually use for streaming, but I decided to tey the app on a Windows 7 one as the new update for Win 10 is out and I might actually be able to install this one (my other tech frustration, shared by a great many other people and no help from Microsoft) and it would mean another device change and I really can't face trying to get sense out of the customer service people.

I have one device from a friend's now TV sub, I had hoped my brother could watch the F1, and have exactly the same problem with that on another Windows machine, I suspect that it's the same app with a bit of tweaking and a different interface.

But I'm not paying for that and my friend has no problems with the app on his Win 10 machine, the fact that people like you are paying for a sports package you can't user is a disgrace.

Runner
Posts: 1
Post 108 of 466
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Re: SKY GO Error PFE 12000

Has there been any update on this issue as I am receiving the same error message.

Laptop Windows 7Pro 64

 

thanks

Sound Designer
Posts: 101
Post 109 of 466
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Re: SKY GO Error PFE 12000

There was just an update to the Sky Go app.

 

Of course, it didn't do anything.

Well, maybe it took a bit longer for it to come up with the PFE 12000 message.

 

 

Boom Operator
Posts: 14
Post 110 of 466
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Re: SKY GO Error PFE 12000

Easy tiger, Sky have just acknowledged they have an issue today on the forum...with no

formal comms via an official channel.

 

 

Sound Designer
Posts: 101
Post 111 of 466
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Re: SKY GO Error PFE 12000

Well, it's a start...

Researcher
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Re: SKY GO Error PFE 12000


@Djann wrote:

Well, it's a start...

 

My Sky app was working fine after the 4g experiment and it has just downloaded the update and I am pleased to say that it is still working fine......


 

New Viewer
Posts: 1
Post 113 of 466
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Re: SKY GO Error PFE 12000

When will the PFE12000 error be fixed? Also why are you forcing customers to use an app that has not been working for weeks?! Is the website version of Sky Go going to be reactivated in order for customers to avail of a service that we are paying for as part of our subscription?!

Researcher
Posts: 5
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Re: SKY GO Error PFE 12000

I'm using Windows 7 and was getting the PFE 12000 error with the new app while connecting initially with BT ISP. I switched over to my hotspot via iPhone, the app loaded and started playing then swithched network back over to my BT connection. Working fine now, well playing anyway, not tried stopping then reconnecting again. 

Researcher
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Post 115 of 466
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Re: SKY GO Error PFE 12000

Bludy joke this.

I had to pay to update from XP to windows 7 due to Sky go not being supported on Chrome.

But that was fair enough as XP is obsolete now,but now this its ridiculous!

 

These companys are a joke,virgin media update stopped surround sound working,Now tv has same problem as this and had to connect wirelessly to get that to work.

 

My sky go pc hasnt got wifi so cant do the workaround so not amused!

 

PUT THE DESKTOP PROGRAM BACK ON FFS !!!!!!!!

Runner
Posts: 2
Post 116 of 466
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Re: SKY GO Error PFE 12000


@dchesters wrote:

I have a iMac rtunning the very lates OS High Sierra.

I have downloaded SKY GO and installed it.

When I try to watch anything I get Error code PFE 12000

TYhe error says to contact the Customer Services Team - where??

 


Am using a Dell laptop running Windows 10 had the same problem with error code pfe12000 . I had downloaded it using WiFi. Spent hours deleting the newly installed files but to no effect.Also spent hours on phone to sky with no luck. Followed instructions on page 5 of this forum  but using a cable into the router and it now works. Not sure if others with same problem had downloaded via WiFi but my be worth trying direct through router if you had.

Runner
Posts: 1
Post 117 of 466
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Re: SKY GO Error PFE 12000

now iy works fine . Thanks

Sound Supervisor
Posts: 125
Post 118 of 466
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Re: SKY GO Error PFE 12000

Fine, as in with decent sound and picture quality?

If so, would you  mind posting your CPU spec and how much CPU resources the sky go app is using (task manager). 

Executive Producer
Posts: 9,487
Post 119 of 466
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Re: SKY GO Error PFE 12000

Don't know if this will help but I started getting this error after the latest Windows 10 update.

Every time I tried to watch live TV the error popped up.

Went to view catchup, adverts played okay and I expected the error to pop up when the show started. It didn't pop up so I went to try live TV again. No more errors now Smiley Surprised

Boom Operator
Posts: 12
Post 120 of 466
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Re: SKY GO Error PFE 12000

thank you .

still no joy with app im cose to just going back to netflix i use my sky constantly for hospital but my head aches from installing then un installinxxxx

 

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