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SKY GO Error PFE 12000

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Oracle
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Post 16 of 476
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Re: SKY GO Error PFE 12000

I use iOS here so have no clue

Annie I DO NOT work for sky!


Sky Customer since 1989, Sky forum Oracle since 2012, Sky+HD user, Public beta tester for Sky, Apple & Microsoft, Computer analyst/programmer, Web designer, Xbox One X Gamer, I love technology, my main viewing is with YouTube & Twitch

when posting your issue could you please include ALL the steps you have gone through to try and fix the issue so that people do not have to waste time suggesting things you have already tried, also be as detailed as possible with the information you provide as there can never be too much, thanks

Boom Operator
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Post 17 of 476
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Re: SKY GO Error PFE 12000

I use IOS as well without problem

regards

Boom Operator
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Post 18 of 476
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Re: SKY GO Error PFE 12000

It’s since the update from using it via the browser to being forced to use the app on Win10. No joy whatsoever.

 

Thanks Sky...

Boom Operator
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Post 19 of 476
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Re: SKY GO Error PFE 12000

Yes I was ok via the browser but then forced to use the Sky Go app for Mac

as you say, thanks Sky 

Researcher
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Post 20 of 476
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Re: SKY GO Error PFE 12000

Same issue on Macbook / Sierra here. Was fine last night now the error message that - obviously - isn't listed in their help section.

 

Cheers Sky...yet again

Runner
Posts: 2
Post 21 of 476
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Re: SKY GO Error PFE 12000

I spoke to customer services about it, and they said they had never heard of this code before...

 

 

Boom Operator
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Post 22 of 476
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Re: SKY GO Error PFE 12000

That’s a laugh.

Well done Sky - not.

Researcher
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Post 23 of 476
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Re: SKY GO Error PFE 12000

I just deleted the app and reinstalled. I hope I'm not tempting fate but I *think* it's working again....

Boom Operator
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Post 24 of 476
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Re: SKY GO Error PFE 12000

That’s interesting. I have done that so many times but I will have another go tomorrow 

thanks for letting us know

Researcher
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Post 25 of 476
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Re: SKY GO Error PFE 12000

Make sure you put the app in the trash, not just re-download. I tried that first and it didn't work until I deleted the app fully.

 

Hope it works for you!

Boom Operator
Posts: 14
Post 26 of 476
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Re: SKY GO Error PFE 12000

Customer services have never heard of this error code?

 

Error code says to call customer services...

 

Not sure if I am missing something here.

 

Reinstalling isn’t working...wtf am I paying for really.

Oracle
Posts: 70,039
Post 27 of 476
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Re: SKY GO Error PFE 12000

Hi all, 

 

Sky have asked if you guys could try this if you have a PC but you will need Admin rights to do so:

 

1. Make sure the App is closed

2. Navigate to C:\Users\<%UserName%\AppData\Roaming\Sky\Sky Go\resources\app.asar.unpacked\dist\src\ppapi and rename the PepperRenderer.dll file to PepperRenderer.dllold

3. Open the App and produce the error

4. Close the App once the error has been produced and then rename the file to it's original file name of PepperRenderer.dll

5. Re-open the app and see if the problem is resolved.

 

Let us know how you get on.

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Anonymous
Not applicable
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Post 28 of 476
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Re: SKY GO Error PFE 12000


@caesarome wrote:

Hi all, 

 

Sky have asked if you guys could try this if you have a PC but you will need Admin rights to do so:

 

1. Make sure the App is closed

2. Navigate to C:\Users\<%UserName%\AppData\Roaming\Sky\Sky Go\resources\app.asar.unpacked\dist\src\ppapi and rename the PepperRenderer.dll file to PepperRenderer.dllold

3. Open the App and produce the error

4. Close the App once the error has been produced and then rename the file to it's original file name of PepperRenderer.dll

5. Re-open the app and see if the problem is resolved.

 

Let us know how you get on.


@caesarome

I will try that but not until tomorrow now.  Unless of course this thread is filled with suggesting it’s a pointless exercise lol.

Boom Operator
Posts: 17
Post 29 of 476
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Re: SKY GO Error PFE 12000

Hi caesarome

thank you for getting involved.

i have a MAC so cannot help.  I do hope it works.

regards

Runner
Posts: 1
Post 30 of 476
15,236 Views

Re: SKY GO Error PFE 12000

Thanks for trying but this did not work for me.

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