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SKY GO Error PFE 12000

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Boom Operator
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SKY GO Error PFE 12000

I have a iMac rtunning the very lates OS High Sierra.

I have downloaded SKY GO and installed it.

When I try to watch anything I get Error code PFE 12000

TYhe error says to contact the Customer Services Team - where??

 

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Oracle
Posts: 70,058
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Re: SKY GO Error PFE 12000

Or what I posted earlier:

 


@caesarome wrote:

You could try this @hbjohn:

 

  • Make sure the date and time on your device is correct

 

Win 10

  1. Right click on the time at the bottom right of the screen.
  2. Click Adjust date / time.
  3. If needed, change the date, time and time zone.
  4. Under Formats click Change date and time formats.
  5. Make sure the Short Date and Long Date are both set to dd/MM/YYYY.

 

Mac

  1. Click on the time at the top of right of the screen.
  2. If needed, change the date, time and time zone.
  3. Click Language and Region preferences.
  4. Make sure Region is set to United Kingdom.

 


 

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Runner
Posts: 1
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Re: SKY GO Error PFE 12000

i have the same problem

Boom Operator
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Re: SKY GO Error PFE 12000

I have no idea why I get this but do you by any chance have SOPHOS installed and running. 

 

Boom Operator
Posts: 17
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Re: SKY GO Error PFE 12000

SOPHOS is a free anti virus software.  I have know SOPHOS to interfere with apps sometimes.  I think I will uninstall SOPHOS and try again.

Boom Operator
Posts: 14
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Re: SKY GO Error PFE 12000

Same error message on a Win10 laptop, PFE 12000 and contact customer services to get you back working.

 

Viewer
Posts: 2
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Re: SKY GO Error PFE 12000

Just had this too. Any one had any luck getting it to work again? Ta

Boom Operator
Posts: 14
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Re: SKY GO Error PFE 12000

Uninstalled, rebooted...reinstalled and rebooted...same error.

 

Microsoft essentials installed as an AV.

Viewer
Posts: 2
Post 8 of 476
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Re: SKY GO Error PFE 12000

I just had a different error message come up that said restart the app. Restarted it and it now works 😊. Hope it's that easy for you all. 

Boom Operator
Posts: 17
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Re: SKY GO Error PFE 12000

I have tried restarting several times but same error.

Boom Operator
Posts: 14
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Re: SKY GO Error PFE 12000

Same...still not working.

Runner
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Re: SKY GO Error PFE 12000

Just ran into same issue on macbook pro

Boom Operator
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Re: SKY GO Error PFE 12000

Anyone from Sky on here?

Oracle
Posts: 19,234
Post 13 of 476
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Re: SKY GO Error PFE 12000

This forum is primarily customer-to-customer help

Annie I DO NOT work for sky!


Sky Customer since 1989, Sky forum Oracle since 2012, Sky+HD user, Public beta tester for Sky, Apple & Microsoft, Computer analyst/programmer, Web designer, Xbox One X Gamer, I love technology, my main viewing is with YouTube & Twitch

when posting your issue could you please include ALL the steps you have gone through to try and fix the issue so that people do not have to waste time suggesting things you have already tried, also be as detailed as possible with the information you provide as there can never be too much, thanks

Boom Operator
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Re: SKY GO Error PFE 12000

Was hoping I might have got lucky Annie!

Boom Operator
Posts: 17
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Re: SKY GO Error PFE 12000

Hi Annie,  any ideas to get us going again?

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