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PFE 9903

Runner
Posts: 2
Post 1 of 16
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PFE 9903

I have followed all the suggested steps, nothing else other than finder and sky go is open (as I cannot close sky go) and I've uninstalled the app and re-installed it. Restarted my computer, etc, etc, etc, etc.  Can someone from the sky team tell me what I'm meant to do next as this is incredibly fustraighting. 

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Runner
Posts: 3
Post 2 of 16
3,085 Views

Re: PFE 9903

I'm having the same problem mate, its a joke. 

Oracle
Posts: 70,039
Post 3 of 16
3,083 Views

Re: PFE 9903

Is the Snipping Tool open if so try closing it.

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Runner
Posts: 3
Post 4 of 16
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Re: PFE 9903

I have a mac so there is no snipping tool. Everything that could possbily record screen is closed 

Oracle
Posts: 15,877
Post 5 of 16
3,068 Views

Re: PFE 9903

QuickTime not running?

Runner
Posts: 3
Post 6 of 16
3,063 Views

Re: PFE 9903

Nope. Honestly out of ideas

Boom Operator
Posts: 42
Post 7 of 16
2,954 Views

Re: PFE 9903

Same here, I've gone through all the list of app, nothing should be triggering this error. Seems like over zelious programming.

Runner
Posts: 2
Post 8 of 16
2,876 Views

Re: PFE 9903

I'm having exactly the same issue.  Closed ALL apps on my MacBook Air but continue to get the same error i.e. you appear to be running software capable of video capture....

 

I believe this is an issue with the SKY app that the SKY team NEED to resolve asap!

 

 

Oracle
Posts: 70,039
Post 9 of 16
2,866 Views

Re: PFE 9903

Sky have two links together with the software that can cause this error:

 

Mac

 

Windows PC

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I do not work for Sky.
Runner
Posts: 2
Post 10 of 16
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Re: PFE 9903

Thanks for the reply caesarome - I came across this 'Diagnostic Flow' page during my previous PFE 9903 error search. I only have 3 of the programmes listed but I'm guessing the point is moot as I closed ALL apps anyway before starting the Sky Go app.

I'm really at a loss as to why this error appears...

 

 

Runner
Posts: 1
Post 11 of 16
2,454 Views

Re: PFE 9903

Same problem here with Macbook Air,  did not happen with previous Sky app. 

Sky list loads ofprogrammes none of which I know of nor how to close them if they are running 

 

 

Runner
Posts: 2
Post 12 of 16
2,375 Views

Re: PFE 9903

Hello All,

 

Hope this helps.

 

I was having the same problem - Sky Go stopped working and I got the 9903 message, even if it was the only thing I seemed to be running. So here's what I did.

 

I went to my applications folder and switched on QuickTime and then Quit it.

I went to the Activity Monitor and searched for QuickTime and it was there, so I clicked the little cross in the top right to stop the 'process' QuickTime vanished from the list.

Opened Sky Go App and it worked!

 

I think that some people think that because it's not open in the dock that it's not running (that's what I thought). But find it in Activity Monitor and shut it down and see if it works for you.

Runner
Posts: 1
Post 13 of 16
2,237 Views

Re: PFE 9903

I had the snipping tool run on the task bar, I have know removed this from the task bar, all working now

Runner
Posts: 2
Post 14 of 16
2,093 Views

Re: PFE 9903

SKY TEAM I STRONGLY SUGGEST YOU ASSIST ME ON THIS ISSUE. NONE OF THE ABOVE ADVICE HAS WORKED. 

Community Manager
Posts: 5,704
Post 15 of 16
2,065 Views

Re: PFE 9903

The links supplied by caesarome have worked for people with this error. I would say I've also seen people closing a process called NML2NDeviceObserver related to a Vodafone dongle having success as well. 

 

If you need further assistance on this error you can give @SkyHelpTeam a shout or Facebook message/SMS us. More info here: https://contactus.sky.com/uk/sky-tv-apps/problems-with-sky-tv-apps

Sam
Community Manager

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