Reply

PFE 9903

New Viewer
Posts: 1
Post 1 of 10
489 Views

PFE 9903

I have followed all the suggested steps, nothing else other than finder and sky go is open (as I cannot close sky go) and I've uninstalled the app and re-installed it. Restarted my computer, etc, etc, etc, etc.  Can someone from the sky team tell me what I'm meant to do next as this is incredibly fustraighting. 

All Replies
Reply
Runner
Posts: 3
Post 2 of 10
430 Views

Re: PFE 9903

I'm having the same problem mate, its a joke. 

Oracle
Posts: 67,435
Post 3 of 10
428 Views

Re: PFE 9903

Is the Snipping Tool open if so try closing it.

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Runner
Posts: 3
Post 4 of 10
423 Views

Re: PFE 9903

I have a mac so there is no snipping tool. Everything that could possbily record screen is closed 

Oracle
Posts: 15,272
Post 5 of 10
413 Views

Re: PFE 9903

QuickTime not running?

Runner
Posts: 3
Post 6 of 10
408 Views

Re: PFE 9903

Nope. Honestly out of ideas

Boom Operator
Posts: 40
Post 7 of 10
299 Views

Re: PFE 9903

Same here, I've gone through all the list of app, nothing should be triggering this error. Seems like over zelious programming.

Runner
Posts: 2
Post 8 of 10
221 Views

Re: PFE 9903

I'm having exactly the same issue.  Closed ALL apps on my MacBook Air but continue to get the same error i.e. you appear to be running software capable of video capture....

 

I believe this is an issue with the SKY app that the SKY team NEED to resolve asap!

 

 

Oracle
Posts: 67,435
Post 9 of 10
211 Views

Re: PFE 9903

Sky have two links together with the software that can cause this error:

 

Mac

 

Windows PC

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Runner
Posts: 2
Post 10 of 10
203 Views

Re: PFE 9903

Thanks for the reply caesarome - I came across this 'Diagnostic Flow' page during my previous PFE 9903 error search. I only have 3 of the programmes listed but I'm guessing the point is moot as I closed ALL apps anyway before starting the Sky Go app.

I'm really at a loss as to why this error appears...

 

 

Reply
Recommended Threads
29-03-2018 03:54 PM
24-04-2018 08:32 PM
Middlemiss88 10-04-2018 08:06 AM
Razor05 30-04-2018 08:16 PM
29-03-2018 09:56 PM