Mysky app stuck on loading

[Kei+M]

Thanks all, this is something we've started to look into. I assume everyone is running Android by the looks of things?

[ShaunFExeter]

Yep Android here

[PrestburyChelt]

Android here too.

[lettice]

Yes Android.
Yesterday afternoon and this morning its all been fine again, with no issues.

[Nig+H]

Hi All

 I have had this "Loading..We're just getting your information" issue on the My Skp App (Android on Samsung S8), and no sign of it loading OK for > 1 week now.

I see that App was updated on 19th Aug on Play Store - is this related?

Nigel H

[PrestburyChelt]

Yeah, same here, Android on Samsung Galaxy S8.  Mine hasn't worked for at least a couple of weeks now - that 19th August app update date looks significant.

[justayyab]

I had the same issue, solved it by clearing data and cache in the app settings, had to log back in and evrything works fine.

[SaharaW]

Have been unable to access the app for the past 3 days, same loading screen as further up. have tried everything suggested. really inconvenient as we were away for a few days and needed to roll over extra data to the kids phones. App is much easier to use on phone that the website, when it's working that is.

[PrestburyChelt]

I've just reinstalled the app entirely after at least two weeks of it not working and now it's seemingly working okay again (for me at least).

[Carole1961]

My sky app isn't loading either anyone solved it 

[M+Flower]

One of the nice admin people on here forwarded my issue to sky support who then got in touch with me. They had to reset my account on their server,  after that, it enabled me to log in. I didn't need to change my login credentials

[gemjack]

Same issue as most other with My Sky on Andriod.  I re installed, rebooted, tried both WiFi and 4 and 5 G all I got is the splash screen

[egalsoarin]

Same here on Android - Samsung S10

[gymno74]

Same problem here.

Android Samsung A20e.

[M+Flower]

actually, just checked my app and now getting the same issue, stuck on the loading page and no login details appear