10-07-2018 10:24 PM
I am trying to update the SkyGo app on my windows desktop for the first time in a while, but it wont allow me on the app before I do. When trying to update it however, it will not allow me to complete the update as it says there is an error when trying to rename a file in the destination; MoveFile failed code 183 "cannot create a file when that file already exists". I have tried to unistall the SkyGo app an reinstall but the error continues and ignoring the error will not work.
Any advice is appreciated.
10-07-2018 10:41 PM
I would try unintalling the app again and anything Cisco related. There are also a number of hidden files to remove:
C > Users >Your Username > AppData > Local > Cisco > VideoGuard Player and
C > Users >Your Username > AppData > LocalLow > Cisco > VideoGuard (delete this) and the Sky Go/Sky folders in App Data > Roaming.
These folders and files might be hidden so in windows explorer you need to allow it to show hidden files.