Code 183 file move error

New Viewer
Posts: 1
Post 1 of 2

Code 183 file move error

I am trying to update the SkyGo app on my windows desktop for the first time in a while, but it wont allow me on the app before I do. When trying to update it however, it will not allow me to complete the update as it says there is an error when trying to rename a file in the destination; MoveFile failed code 183  "cannot create a file when that file already exists". I have tried to unistall the SkyGo app an reinstall but the error continues and ignoring the error will not work.


Any advice is appreciated.

All Replies
Posts: 70,039
Post 2 of 2

Re: Code 183 file move error

I would try unintalling the app again and anything Cisco related. There are also a number of hidden files to remove:


C > Users >Your Username > AppData > Local > Cisco > VideoGuard Player and

C > Users >Your Username > AppData > LocalLow > Cisco > VideoGuard (delete this) and the Sky Go/Sky folders in App Data > Roaming.


These folders and files might be hidden so in windows explorer you need to allow it to show hidden files.


If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Recommended Threads
29-07-2018 02:04 PM
mshopkin 26-08-2018 02:07 PM
13-10-2018 11:41 AM
25-07-2018 02:10 PM
04-10-2018 10:05 PM