Hi @JosephineBurke
Your not talking to Sky. This is a customer helps customer community. You will need to speak to Sky who may be able to provide more information. However sky do an initial affordability check and then an enhanced credit check. You can 'pass' one and then 'fail' the other. Or it could be as simple as they didn't have your option in stock.
But no one here can advise.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
