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Discussion topic: Why do you offer restart when after so long it won't allow you watch the program

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Avatar for Tracey1978
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This message was authored by: Tracey1978

Message posted on ‎01 Mar 2025 09:14 PM

Why do you offer restart when after so long it won't allow you watch the program

I will click on a program to start from the beginning but while watching it won't allow me to forward the breaks or pause it will stop and go onto the next program
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This message was authored by: mikealanr

Message posted on ‎01 Mar 2025 09:28 PM - last edited: ‎01 Mar 2025 09:28 PM

Re: Why do you offer restart when after so long it won't allow you watch the program

Posted by a Superuser, not a Sky employee. Find out more

Hi @Tracey1978 

 

Your not addressing Sky - we are fellow subscribers here on the community. This is a bug which a number of people have reported. Believe Sky are aware. The issue occurs once the live broadcast has ended, work arounds are to watch via catch up app or to ensure the program is added to playlist and then start from there.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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