U & Gold signal breaking up

[ErikaF1]

First had the problem on U & Gold but it seems to be all the "U" channels.

Video pauses and pixellates, and now it gets stuck repeating the same couple of seconds over and over. At one point subtitles came on all by themselves.

All other channels are perfect.

Anyone else seeing this issue?

[GD1]

@ErikaF1  It may be just that channel having issues as the same has been reported on the Sky Q board

[peter-marlow+1966]

ErikaF1

My  channel is working fine watching only fools and horses 

[Mark241]

Yes im having same problem today with U channels

[ian2512]

Hi I have problems with Yesterday channel and other uktv channels such as gold and Dave breaking up. No other channels are affected. Stream is connected wired and no other issues. Are others experiencing this?

[Inkylady666]

All of my u channels keep pixellati g and the subtitles keep coming on by themselves.

[David-James]

some channels the picture briefly freezes or pixilated mainly the u & channels 130-134

[stereohaven]

UKTV say they have fixed this, see this post in the Q forum.

[Robin+cairnsys]

I'm getting buffering on U and Drama. It's also showing subtitles despite them being switched off. Other channels seem fine.  

[Jporch316]

@Robin+cairnsys 

The subtitle and pixelating is a different issue - see thread below ..... currently under investigation via sky 

https://helpforum.sky.com/t5/Sky-Glass/Subtitles-turning-themselves-on/td-p/5176604

[Donwwwww]

Anyone else having issues with U&Drama programmes freezing and pixelating and can't turn subtitles off? I have contacted UKTV and they are not aware of any issues.All other sky channels are fine and unaffected.

[KevNewMedia]

Hi Everyone

Thank you for bringing this problem to our attention, and we apologise for any inconvenience this has caused.

Our support teams are working with the channel provider in order to get this problem fixed.  As soon as we have more information/fix, we will let everyone know.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

[KevNewMedia · Accepted solution]

Morning

Thank you for bearing with us whilst we worked through this issue.

Our support teams have advised that the problem is resolved.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.