Tv shows all channels, but won’t load any programs.

[Ropiece]

So I've got full list of programs, but every channel I try it says "trying to load program", then after roughly 2 minutes, says "sorry there's a technical problem "

[Mister_Dalek]

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@Ropiece wrote:

So I've got full list of programs, but every channel I try it says "trying to load program", then after roughly 2 minutes, says "sorry there's a technical problem "

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Have you checked the broadband speed reaching the TV?

To do this open the Netflix app, navigate to the get help menu and run a network check. 

Ideally Sky Glass needs a minimum of 25Mbps for HD and 30Mbps for UHD streaming. 

[Jporch316 · Accepted solution]

As well as the suggestion from @Mister_Dalek 

try powering off the tv for a few minutes by pulling the plug

Often times this clears weird glitches 

[Chenwoo]

Have the same problem anyone got any idea what is going on? 

[mikealanr]

Hi @Chenwoo 

Have you followed the advice in post 2 and 3? If you require help you will need to provide more information such as isp, speeds, has your puck worked correctly before etc. This is a customer helps customer community not Sky customer service and we don't know anything about your set up unless you tell us!

MikeAlanR

[Robert+Bracegirdl]

Got the same problem. Puck worked well for a few days and has now stopped. Switched off and on. Have Ethernet cable. Keep getting the same message.  

[Jporch316]

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@Robert+Bracegirdl wrote:

Got the same problem. Puck worked well for a few days and has now stopped. Switched off and on. Have Ethernet cable. Keep getting the same message.  

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Have you tried it on WiFi ? Or a different Ethernet cable ?