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Discussion topic: Took my sky glass to Spain, need help

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This message was authored by: Omies

Message posted on ‎13 Dec 2025 12:38 PM

Took my sky glass to Spain, need help

I've moved to Spain and need to change the region on my Sky Glass. Can anyone help please?

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Superuser
This message was authored by: GD1

Message posted on ‎13 Dec 2025 12:57 PM

Re: Took my sky glass to Spain, need help

Posted by a Superuser, not a Sky employee. Find out more
@Omies wrote:

I've moved to Spain and need to change the region on my Sky Glass. Can anyone help please?

In short no, your Glass TV cannot work in another country as it is locked to Sky's UK service, essentually you won;t be able to use it in another country.  It would have been better to sell ir beofre you moved.

 

Did you cancel your TV subscription before you moved?

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎13 Dec 2025 01:04 PM - last edited: ‎13 Dec 2025 01:06 PM

Re: Took my sky glass to Spain, need help

Posted by a Superuser, not a Sky employee. Find out more

@Omies 

 

Sky Group is not a licensed broadcaster in that country: they would be breaking national law by providing service on Stream or Glass there.

 

(And yes, I know about all the big dishes, but satellite signal is rather bad at recognising terrestrial borders ; )

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: TimmyBGood

Message posted on ‎13 Dec 2025 01:07 PM - last edited: ‎13 Dec 2025 01:25 PM

Re: Took my sky glass to Spain, need help

Posted by a Superuser, not a Sky employee. Find out more

@Omies 

 

If you are trying to use the built-in digital terrestrial television tuner it isn't intended to be active in that country either: the list is of territories where Glass is officially distributed.  You'd need a locally-sourced external receiver or recorder connected over HDMI cable.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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